Christopher Paul Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Bellingham, Wa, Us

Bellingham, Wa, Us

● Manage and maintain user account and access through Okta.● Test new version rollouts in sandbox, collaborating with security team to provide security tool version control and establish and support a cohesive application environment.● Co-Led implementation of JAMF Pro to manage and maintain Mac OS environment. Completed rollout for 100% of assets within a 1-month rollout period.● Create policies, configurations, and packages within JAMF.● Implemented JAMF Protect to manage and enforce Security Policies and identify security insights within Exp’s environment.● Managed Phishing and Security awareness training for all users.● Onboarded applications and configured SSO through Okta.● Oversee asset antivirus products through ESET and JAMF Protect.● Monitor and manage assets and ensure patching and security policies are implemented and maintained.● Manage, maintain, and create training documentation for staff and ServiceDesk.● Create workflows and documentation of application and processes.● Automate and script processes within the IT Infrastructure department.● Manage website DNS records and work with Dev team for website updates and deployments.

Mountain View, California, Us

● Assessed and improved security software functionality for 9K team members, maintaining devices and machinery.● Tested new version rollouts in sandbox, collaborating with security team to provide security tool version control and establish and support a cohesive application environment.● Conducted new hire orientation classes for 300+ team members, ensuring excellence throughout initial onboarding and performing ongoing training as needed.● Conceptualized e-waste disposal program to reduce e-waste 20%, simultaneously improving profitability.● Developed Covid-19 software onboarding management program, implementing Apple DEP solution to mail computers to new hires and automate imaging, improving delivery time 50%+.● Improved remote software delivery coordination, communicating with business units to conceptualize and implement process improvements such as remote technical support access through Glance software.

Radnor, Pa, Us

● Led troubleshooting and resolution of enterprise systems, product, software, device, and network issues for 5K+ leaders and staff across multiple campuses.● Migrated campus from Windows 7 to Windows 10, building new asset and inventory management processes and directly reducing imaging times 25% while lowering Qualys organizational vulnerabilities scan score 33%.● Trained 200+ end users on Microsoft Teams, participating in project management during successful implementation and rollout.● Drove CEO and executive communications as regional technology representative, supporting presentations, reporting, and strategic planning during onsite visits.

Atlanta, Ga, Us

● Supported 2K+ end users, delivering hands-on and remote support for C-suite, executive leadership, and board members to improve trading floor operations.● Automated 20+ processes including weekly leadership reporting and Mac imaging, enhancing trend analysis, remediation, and documentation.● Partnered with leadership to build a cohesive client technology service team, supporting talent management processes, and encouraging a collaborative work environment.● Migrated 100% of company to Windows 10, successfully upgrading and integrating 5K users, hardware, and software.● Spearheaded reporting metrics utilization, identifying improvement opportunities across department and team member resolution rate and service level satisfaction.

Atlanta, Ga, Us

● Performed troubleshooting and incident response, providing issue resolution for 50 client phone calls, emails, and instant messages daily.● Led 7-member helpdesk team, coaching and mentoring colleagues to improve reporting, data analytics, and service level management processes to rapidly escalate issues and push to appropriate technical departments for resolution.● Improved documentation accountability in ticketing system, continually tracking status and performing thorough customer follow-up to ensure client satisfaction.

Atlanta, Ga, Us

● Identified vulnerabilities, collaborating with 12-member team to find solutions by analyzing vulnerability reports and asset scans, tracking resolution and fixed assets using Microsoft Excel pivot tables.● Pushed 20+ monthly updates and resolutions out to machines throughout environment, creating change orders for client engineering or desktop support to quickly resolve issues.● Reduced network vulnerability 47%, investigating to identify noncompliance and find effective patches, significantly reducing critical Level 1 and 2 vulnerabilities in under 10 weeks.

● Led IT hardware, networks, and mobile device services, providing 200+ end users with troubleshooting, maintenance, and software training.● Created comprehensive documentation system, tracking network and policy changes, and improving hardware and equipment credentials tracking.● Facilitated website migration project, successfully moving 10TB of data from hosted provider to in-house server.

Wilsonville, Oregon, Us

Assist Build team in creation, implementation, modification, and migration of client websites. Utilized company software to manage work load and assist team members. Key Highlights: • Built an average of two to three websites per day by week three of internship.

Co-developed a dynamic, secure Web application from scratch. Launched visually appealing, user-friendly Webscape with interactive features to optimize traffic, page views, and user experience. Built a database to store all internal and external data to support our web application. Designed ERD models to guide the project to completion. • Implemented encapsulation and properly applied all sanitize functions to our data to ensure our web application is secure.• Performed unit tests with PHPunit on all classes that we wrote. • Created both restful and external API’s. • Used Angular to assist with the MVC design pattern. • Designed wireframes, and wrote out the HTML to create the front end.• Implemented CSS, Bootstrap, and JavaScript to the web application to make it visually aesthetic and functional for the end user.

San Mateo, Ca, Us

• Used AutoCAD to create and design solar systems for customers.• Used Photoshop to edit photos taken during surveys of the home.• Used company VPN to access database of customers to upload and edit job files.• Used cutting edge technology to track shade patters and the path of the sun to calculate amount of sun each part of the house gets throughout the year.• Performed load calculations for the electrical hook up of the solar system.• Performed load calculations for how much weight the roof of a home could support.

Deer Park, New York, Us

• Used SolarEye to create and design solar systems for customers.• Used company VPN to access database of customers to upload and edit job files.• Performed load calculations for the electrical hook up of the solar system.

• Processed loans.• Tracked leads, current clients, and past clients in company’s Salesforce CRM.• Created, maintained, and updated client information in Salesforce and also created files and uploaded all pertinent loan documentation. • Created loan documents and pushed them through docUsign for customers to be able to read, review and sign loan documentation.

Albuquerque, New Mexico, Us

• Managed databases that contained sensitive healthcare provider information.• Created files for new incoming healthcare providers.• Assisted in the migration from paper files to an electronic file system for all healthcare providers at UNMH.

Master'S Degree, Cyber Security Engineering

Master'S Degree, Organizational Leadership

Bachelor Of Science (B.S.), Information Technology

Web Development

Environmental Science, Environmental Science