-Manage daily operations of an XX million dollar store (ranked #37 in the company) with 150 to 225 store associates annually.

● Managed daily operations of a XX million dollar store and 125-175 associates annually. ● Models and holds team accountable for outstanding customer service. ● Responsible for meeting established performance standards in sales, profit and customer experience. ● Reviews targeted sales and expense reports to quickly identify and prioritize areas of opportunity, determines root cause of the opportunity, and sets team direction to maximize sales and/or team performance to deliver expense / profitability.● Leads the Salon & Sephora teams to deliver on all client, sales and profit metrics. ● Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute and develop their own respective teams. ● Developed a high functioning team of management and hourly associates to maximize their performance potential. Maintains notes/observations of each directs report’s strengths/opportunities and utilizes the Coaching for Growth model conduct developmental conversations. Takes immediate action on performance issues within the team.● Elevated store environment and core standards throughout the store to make every trip worth her time, effort and hard-earned money. ● Drives an engaging store culture by engaging each associate at an individual level and by fostering a diverse and inclusive team.

• Reviews targeted sales and expense reports to quickly identify and prioritize areas of opportunity, determines root cause of the opportunity, and sets team direction to maximize sales and/or team performance to deliver expense / profitability targets • Leverages multiple methods to communicate business performance and objectives to the team • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance • Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Maintains notes / observations of each direct report’s strengths and opportunities & Thoroughly prepares and frequently conducts coaching conversations with associates • Actively walks the floor and interacts with leaders on the best SET decisions to transform the store and drive sales

• Develops the Team - Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Maintains notes / observations of each direct report’s strengths and opportunities & Thoroughly prepares and frequently conducts coaching conversations with associates. Takes immediate action on associates with performance issues. • Accountable for the talent acquisition process – Visits competitors to source talent and proactively partners with the store team to deliver consistent and effective hiring processes • Accountable for store training programs – Frequently partners with the Talent Resource Lead Expert to review progress for company and/or role-specific onboarding and training programs. Accountable for the scheduling of sell floor-resources – Frequently partners with Talent Resource Lead Expert to schedule sell floor resources and achieve expense / profit targets to effectively deliver exceptional service • Leads Salon business – Reviews sales and expense reports to quickly identify and prioritize areas of opportunity, determines root causes of the opportunity, and sets team direction to maximize sales and/or team performance • Drives an engaging store culture – Partners with store leaders to address team member relations, engagement, and inclusion activities in the store that enable each team member to put the customer first

• Achieve profitable sales growth by leading and engaging associates to achieve top levels of performance, training and developing sales driven associates, executing major events successfully, and making the customer experience outstanding