Susan M. Email & Phone Number

Cedar Park

Public safety and commercial robotics and documentation services.

Assigned to an agile development team working on a project for the Wisconsin Department of Workforce Development. Collaborated closely with the customer, organizing information, creating workflow processes, and writing onboarding and process documentation.

Remote

Hired as a Technical Writer and promoted shortly thereafter, I managed a team of Technical Writers and Instructional Designers. I implemented and administered the company-wide Learning Management System and Knowledge Base. My team created and updated manuals and training material for all departments, including hardware, software, and compliance-related topics and processes.

Remote

Lead writer for multiple SaaS project / portfolio management and risk analysis products. As a team member of three agile development engineering teams, I balanced priorities as I collaborated with Developers, System Architects, Administrators, and others to create internal and customer-facing Administrator, Developer, and end-user documentation and online help. I also reviewed and made suggestions for UI field names and message text. I gathered information from planning meetings, feature… Show more Lead writer for multiple SaaS project / portfolio management and risk analysis products. As a team member of three agile development engineering teams, I balanced priorities as I collaborated with Developers, System Architects, Administrators, and others to create internal and customer-facing Administrator, Developer, and end-user documentation and online help. I also reviewed and made suggestions for UI field names and message text. I gathered information from planning meetings, feature descriptions, acceptance criteria, demos, and by interviewing subject matter experts. Show less

Remote

Lead writer for SaaS products, developing Administrator through end-user documentation for project and portfolio management software. I became a full-time employee in 2014.

Hays County, Texas, United States

Part-time instructor in the college sUAS program, creating curriculum and teaching beginning through advanced sUAS-related continuing education courses. The students are primarily First Responders; however, the courses are open to the general public.

Cedar Park, Texas

Oversee ministries; work with staff and volunteers.Propose and implement solutions for staffing (volunteer or paid), equipment and processes. Design and implement processes and procedures that promote a more efficient environment. Finance Team member; create budget spreadsheets and design processes; set up reports.

Rancho Cucamonga, California

Manage facility including general upkeep of property and repair services.Supervision of paid facility assistants, and maintenance volunteers. Empower, equip, and schedule both paid and volunteer office staff. Coordinate effective and timely communication throughout organization and local community. Create and implement systems and procedures. Provide hardware and software technical support for staff. Draft proposals and managed implementation of projects. Capture and… Show more Manage facility including general upkeep of property and repair services.Supervision of paid facility assistants, and maintenance volunteers. Empower, equip, and schedule both paid and volunteer office staff. Coordinate effective and timely communication throughout organization and local community. Create and implement systems and procedures. Provide hardware and software technical support for staff. Draft proposals and managed implementation of projects. Capture and edit video for various ministry projects. Show less

Rancho Cucamonga, California

Direct Children's Ministry, nursery through 5th Grade. Empower, equip, and schedule volunteer team of 50+ members. Research, purchase, and manage curriculum and supplies. Direct week-long vacation bible clubs for 90+ kids. Organize family events for 200+ people.