Christopher Ralston Email & Phone Number

Wesley Chapel, Florida, United States

Livermore, Ca

San Ramon, California

• Generated and optimized NTE to EMT conversion process improving efficiency by 50%.• Contributed to the standardized-on boarding of VNFs, reducing time to market by 75%.• Produced end to end process mapping for Enhanced Mobile product, aiding a successful launch within 6 months.• Introduced and streamlined fallout handling process and procedures for Enhanced Mobile order provisioning, reducing complexity by 25%.• Delivered end to end process flows for Universal Billing Account Manager in less than 2 weeks.• Produced four end to end process flows for AT&Ts new DDoS Defense product.• Expanded AT&T Dynamic Traffic Management process model to include roll-out of third party support in under one month.Business Process Engineer and Modeler supporting programs and projects that introduce new products, services, or infrastructure to AT&T.

San Ramon, California

• Optimized caller experience within the IVR, routing them to the correct agent or application with all possible efficiency, reducing time in the system by 25% and driving up AT&T's net promoter score.• Completed integration of Direct TV into AT&T family of products supported within the IVR.Solution Architect created and maintained the Table-Driven Business Rule (TDBR) logic optimizing the customer experience, sales opportunities, and workload balancing within the AT&T Wireline Interactive Voice Response (IVR) system.

San Ramon, California

• Enhanced and streamlined delivery of weekly and functional TDBR updates through process and tooling improvements. Resource requirements were reduced by 80%. • Reduced defect churn rate for EACR application by 50% through root cause analysis of all defects and establishing best practices within development team.• Improved deployment time and accuracy AT&T IVR deployments by 400% through the creation of VDRM web and thick client applications.Java Developer - Delivered project related code updates to the EACR and VDRM applications.Developer/Analyst - Translated functional requirements for new and updated business logic into scheduled updates.QA Test Manager - Provided tier one and tier two troubleshooting support for EACR application.

San Ramon, California

• Introduced a fully automated ICBS Interfaces Test environment, reducing run time by 75%.• Delivered the ICBS TRIMS interface. • Produced Access database for parallel component testing which validated and documented test results for the MOAT team 50% faster than manual process.Software Developer - Inter-Carrier Billing System (ICBS) Interfaces.Software Developer/Tester - Usage Processing System.Tester - Multiple Objective Acceptance Test (MOAT) Team.

San Ramon, California

• Provided leadership to execution team insuring all testing would be successfully completed within 8 week window.• Delivered resolution for software defects as the team's lead troubleshooter within one day.• Facilitated a team of 5 members for on-going scheduled cycles of testing.Shift Facilitator and Executor - Lead team of testers running the SBC West Bimonthly System Test.

Bachelor Of Arts, Film Studies

Master Of Science, Management Of Technology