Christopher Russo Email & Phone Number

Florida, United States

Florida, United States

Tampa, Florida, United States

At Aclarian, I've been leading the charge as a Project Management Consultant since 2023. My role revolves around overseeing the planning and execution of various web-based ERP projects, ensuring they run smoothly and yield favorable outcomes.I've had the privilege of guiding exceptional project teams, setting the bar high by introducing benchmarks, and leveraging my expertise in project management methodologies like PMP and Six Sigma to meet project goals. One of my main focuses has… Show more At Aclarian, I've been leading the charge as a Project Management Consultant since 2023. My role revolves around overseeing the planning and execution of various web-based ERP projects, ensuring they run smoothly and yield favorable outcomes.I've had the privilege of guiding exceptional project teams, setting the bar high by introducing benchmarks, and leveraging my expertise in project management methodologies like PMP and Six Sigma to meet project goals. One of my main focuses has been on enhancing customer engagement, streamlining operations, and ultimately, boosting customer satisfaction.Here's a glimpse of what I've achieved:• Boosted RFP success rate by 15%: Through strategic planning and optimizing processes, I've significantly improved our success rate in securing RFPs, setting the stage for continued growth and success.• Enhanced project delivery timelines and customer experiences: By driving project achievements and standardizing operations and protocols, I've managed to not only expedite project delivery but also enrich the overall experience for our valued customers.In essence, my journey at Aclarian has been marked by a dedication to excellence and a relentless pursuit of optimizing processes to deliver outstanding results for our clients. Show less

As the Principal Business Manager from 2021 to 2023, I took the lead in developing and implementing comprehensive ServiceNow Platform education programs aligned with our organization's objectives. These programs were designed to ensure our staff could seamlessly adapt to new procedures and systems.Here's a breakdown of what I accomplished:• Managed a $1.5M education credit budget: I oversaw the allocation of resources across different units to ensure the successful… Show more As the Principal Business Manager from 2021 to 2023, I took the lead in developing and implementing comprehensive ServiceNow Platform education programs aligned with our organization's objectives. These programs were designed to ensure our staff could seamlessly adapt to new procedures and systems.Here's a breakdown of what I accomplished:• Managed a $1.5M education credit budget: I oversaw the allocation of resources across different units to ensure the successful completion of high-quality training objectives. This strategic management ensured that our training initiatives aligned with our organizational aspirations.• Achieved a 200% increase in employee certification attainment: Through tailored training routes and tools, I successfully drove a significant surge in the number of employees obtaining certifications. This not only enhanced our organizational expertise but also boosted proficiency levels across the board.• Upskilled over 5,000 employees with a 95% participation rate: By facilitating the certification process for over 1,200 employees, I ensured that a vast majority of our workforce was equipped with the necessary skills to excel in their roles. This high participation rate reflects the effectiveness of our training programs and the commitment of our team to continuous learning and growth.My efforts didn't stop there. I also implemented a robust reporting structure to track and evaluate training progress, fostering evidence-based decision-making and cultivating a culture of learning within the organization.In essence, my role as the Principal Business Manager was centered around empowering our workforce, enhancing operational efficiency, and driving organizational success through targeted education initiatives. Show less

Tampa/St. Petersburg, Florida Area

During my tenure as a Senior Project Program Manager from 2017 to 2021, I spearheaded a comprehensive skills transformation program lifecycle at AT&T. This involved managing everything from fund allocation to execution and deployment, fostering seamless collaboration across diverse teams including Design, IT, Finance, and Product SMEs.One of my key responsibilities was serving as the lead for the transformation team, ensuring alignment between Sales Ambassador frontrunners from various… Show more During my tenure as a Senior Project Program Manager from 2017 to 2021, I spearheaded a comprehensive skills transformation program lifecycle at AT&T. This involved managing everything from fund allocation to execution and deployment, fostering seamless collaboration across diverse teams including Design, IT, Finance, and Product SMEs.One of my key responsibilities was serving as the lead for the transformation team, ensuring alignment between Sales Ambassador frontrunners from various AT&T global entities and the training department.By facilitating deep program support, I bridged potential discrepancies and ensured the successful delivery of training initiatives.Here are some highlights of my achievements:• Secured a remarkable 95% participation rate and maintained an exceptional 85%+ completion rate: Through effective communication and engagement strategies, I ensured high involvement and commitment from our team members, resulting in a strong completion rate.• Led the implementation of AT&T’s Business Skill Transformation training program: This initiative impacted over 28,000 Business Management personnel, aligning training efforts with the organization's global goals. By contributing to the realization of our transformative vision, we empowered our workforce to meet evolving challenges head-on.Additionally, I crafted executive synopses to showcase our training accomplishments and provide key insights to AT&T Business's primary authorities, including the President, Senior Vice Presidents, and Business Employees. These synopses played a crucial role in informing strategic decisions and streamlining solutions for institutional challenges.In essence, my role as a Senior Project Program Manager was dedicated to driving meaningful change within AT&T by equipping our teams with the skills and knowledge needed to thrive in a rapidly evolving landscape. Show less

Tampa, Florida

During my tenure as a Senior Sales Planning Manager from 2015 to 2017, my focus was on synthesizing critical sales data and trends into actionable insights to drive strategic decision-making. I provided bi-weekly leadership call decks to the Southeast leadership team, offering valuable insights that guided their strategies.Here's a breakdown of my key accomplishments:• Pioneered Sales Operations for Fiber Solutions: I had the privilege of leading a top-performing team of over… Show more During my tenure as a Senior Sales Planning Manager from 2015 to 2017, my focus was on synthesizing critical sales data and trends into actionable insights to drive strategic decision-making. I provided bi-weekly leadership call decks to the Southeast leadership team, offering valuable insights that guided their strategies.Here's a breakdown of my key accomplishments:• Pioneered Sales Operations for Fiber Solutions: I had the privilege of leading a top-performing team of over 250 sales professionals and spearheading the management of Sales Operations for Fiber Solutions. Through strategic planning and effective execution, we achieved substantial revenue growth in new service areas, positioning the company for success in emerging markets.• Developed and executed strategic leadership initiatives: I implemented initiatives aimed at improving sales performance and maximizing team retention. By identifying and addressing areas for improvement, I contributed to a notable decrease in turnover, fostering a more stable and productive work environment.In addition to these achievements, I played a pivotal role in fostering a collaborative environment within the Southeast Sales division. I designed and executed monthly Town Hall meetings to promote team alignment and facilitate information sharing, fostering a culture of transparency and teamwork.In essence, my role as a Senior Sales Planning Manager was characterized bya commitment to leveraging data-driven insights, driving revenue growth, and fostering a positive and collaborative work environment. Show less

Tampa, Florida

During my tenure as a Senior Quality M&P Process Manager (Small Business Alternate) from 2010 to 2015, I played a pivotal role in enhancing sales support across the SBS Platform. My responsibilities ranged from resolving pre-sales issues to steering sales training on platform features, lifecycle programs, and testing procedures.Here are some key highlights of my contributions:• Boosted $1M in company revenue: As the Escalation Manager for product orders, I orchestrated… Show more During my tenure as a Senior Quality M&P Process Manager (Small Business Alternate) from 2010 to 2015, I played a pivotal role in enhancing sales support across the SBS Platform. My responsibilities ranged from resolving pre-sales issues to steering sales training on platform features, lifecycle programs, and testing procedures.Here are some key highlights of my contributions:• Boosted $1M in company revenue: As the Escalation Manager for product orders, I orchestrated cross-departmental coordination efforts, leading to a significant increase in revenue. By effectively managing escalations and ensuring seamless processes, we capitalized on opportunities and drove business growth.• Launched "Project Pit Bull" to dismantle operational barriers: Recognizing the importance of operational efficiency in driving revenue growth and customer satisfaction, I initiated "Project Pit Bull." This project focused on identifying and addressing operational barriers, streamlining processes, and fostering a more conducive environment for both customers and staff.In addition to these achievements, I also devised and upheld essential communication tools such as ABF and SBS Support Qubes. Furthermore, I introduced the SBS Issue Management Tool to enhance inter-departmental collaboration and operational proficiency, paving the way for smoother workflows and improved outcomes.Throughout my tenure, I prioritized building lasting relationships with all levels of management and stakeholder teams, fostering a culture of collaboration and mutual support.In summary, my role as a Senior Quality M&P Process Manager was characterized by a commitment to driving revenue growth, improving operational efficiency, and fostering strong relationships across theorganization. Show less

Applied Scrum, Agile Project Management

Project Manager Professional, Pmp Certification

Ceritificate, Computer Hardware Repair

Itil4 Certification, Itil