Christopher Gonzalez Email & Phone Number

As Health Club Director, I am responsible for driving new membership sales, along with the retention of existing members. Member engagement and highlighting services is a critical component of my retention strategy, which involves hosting and assisting with the coordination of multiple monthly special events in our Resident Lounge and building our Group Exercise program. I am directly responsible for the hiring, training and development of our Reception, Cleaning and Aquatics teams, ensuring the highest levels of professionalism, hospitality and cleanliness for our members. All components blend together as part of our mission to cater to our very diverse member-base and give them unparalleled results for both their fitness and professional goals.

New York, New York, United States

I help millennials build confidence, self-love & social awareness to give themselves empowerment & fulfillment in their love lives.

Promoted after one year as Lead Manager On Duty. Conducted interviews with Reception Desk candidates, assisted with staff scheduling, training and onboarding of new hires, general oversight of Fitness Center operations, assisting with member feedback and complaints, facilitating exercise equipment repairs, office supplies inventory.

Promoted to evening Lead with direct oversight of the Fitdesk staff and customer relations while on duty. Added the responsibilities of ordering and tracking sales of retail items such as locks, swim caps, and goggles. Assisted with locker audits along with general organization projects.

Delegating team tasks and responsibilities based on the needs of the facility. Organizing the Fitness Center, assisting with class set up and member check in. General sales of services such as personal training and massage.

Driving new and renewal membership sales through touring and presentation to promote financial growth. Sales responsibilities include driving services such as personal training, racquetball, swim lessons and massage therapy. Operations responsibilities include facility maintenance, focusing on member retention and satisfaction through club feedback and facilitating freezes and cancellations.

Assisting and advising customers with services such as smartphones, tablets, connected devices, accessories while building long-term business relationships with them. Extensive troubleshooting. Maximizing the value of our products by tying them in with our customers’ lifestyles.

Facilitate member cancellations, freezes and billing inquiries, staff scheduling, supply inventory, locker audits, interviewing, hiring and developing new talent for the desk staff.

Auditing membership contracts for U.S. and international clubs, assisting clubs with operations such as membership cancellations and reinstatements, conflict resolution via membership call center.

Entrance control, operating POS system, assisting with member inquiries and feedback, building strong rapport with members through interpersonal skills. Staff scheduling, locker audits.

Tailoring client experience through long and short-term program design, selling training packages, shifts that include organizing strength equipment, prospecting and offering training advice. Continued education that includes anatomy and kinesiology.