Jon Franco Email & Phone Number

New York, New York

Mid-level IT support analyst

Greater New York City Area

Receive and handle dozens of helpdesk calls and emails on a daily basis from coworkers in all corporate locations across the country to diagnose, troubleshoot, and resolve any software, hardware, and connectivity issues in person, on the phone, or through remote connection.Use Numara Track-It ticketing system to document all incoming problems, provide an accurate description of steps taken to resolve issues, and distribute tickets to appropriate analysts or third party vendors.Assist senior software developer in handling the company’s staffing payroll site database by fulfilling ad hoc requests from client companies and office staff.Create and deploy corporate computer images with Acronis for office computers.

Babylon, Ny

Maintain and support the company's website for all users. In charge of all employees' email accounts. Develop and schedule important internal reports used by NY office employees and regional managers and representatives around the country to track payment and placement information for their students & host families. Assist employees in and out of local NY office with computer related issues

Work with President and other executive board members to spread awareness of Microfinance to students of SUNY Binghamton. Also, raise funds to send out microloans across the world using Kiva and locally to student groups and off-campus businesses.

Endicott, Ny

Work alongside other volunteers in flood relief efforts Manage and compile financial data for organization

Manage a budget of $350 for organization expenditures and determine which entrepreneurs and small businesses to lend money toUse Kiva microfunding website to keep in contact and support entrepreneurs around the worldOrchestrate and participate in fundraisers that attract community members to increase capital available for lending by hundreds of dollars

Contacted professionals and clients on an hourly basis to ensure consistent meetings between both partiesImproved reputation of the office's real estate services by mass distributing 500 informational fliers throughout local neighborhoods

Designed and presented budget of $320 to student financial committee and university sports director in order to increase fundingContact other members of the community who wish to learn and practice Taekwondo through weekly practices and demonstrationsOrganize fundraising events and live demonstrations with other student groups around university to entertain students and earn supplemental fundsDickinson Leadership Class Winter 2009Class graduate; Engaged in team exercises essential for improving work ethic on a weekly basis, such as speaking in front of an audience and discussing ways in which to improve the community

Lead a team of 5 members to develop a recommendation by implementing accounting principles and guidelines conducive to a tax case for a major corporation within a span of two weeksDeveloped a ten minute presentation to highlight advantages of recommendation to PwC practice professionalsMGMT 497, Binghamton University Spring 2011; Researched CEOs of Fortune 100 companies by using Factiva database and investment information websites to ensure consistency of factsCollaborated with 3 other students to determine relationship between CEO behavior and firm performance through speech and interview manuscripts and financial statements

Processed financial transactions of daily monetary sales and revenue and routed incoming calls Improved services of company by connecting and conversing with customers on a constant basisManaged and securely transferred hundreds of dollars in cash and checks daily by personally delivering excessive cash to supervisorsImplemented sales model to cross sell company memberships for the purpose of further increasing revenueLEADERSHIP