Christopher Mcbride Email & Phone Number

Longview, Texas, United States

• Spearheaded cloud migration and implementation of cybersecurity strategies improving company data consistency by 75%.• Patched software and installed new versions to eliminate security problems and protect data.• Tested new software and hardware prior to deployment.• Developed and implemented preventive maintenance procedures.• Monitored system performance to identify potential issues.• Removed malware, ransomware, and other threats from laptops and desktop systems.• Implementation of SaaS tools for customer sales and services improving ticket accuracy by 70%, reducing errors by 50%, and boosting customer retention by 15%• Managed multi-state deployments and increased customer asset reliability and tech team consistency through administering of standards and procedures for process.• Lead in creating knowledge base of support call interactions and training materials improving new hire on-boarding efficiency and compliance by 60%.• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.• Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.

Longview, Texas Area

• Offering superb customer service for network systems, POS installations, electronic repairs, PC build/repair/maintenance, and more. • Maintaining a perfect record for timely solutions and excellence in delivered products/workmanship.• Delivering outstanding service to customers to maintain and extend relationships for future business opportunities.• Communicate effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.• Adapt quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.• Negotiate contracts with clients, ensuring clear communication of project scope and expectations.• Offer creative problem-solving techniques for unexpected obstacles during the course of a project.• Producing a variety of IT & Construction products for both residential and commercial clientele.• Contract with companies such as Google, NCR, Essential, Pivot Technologies, CompuCom Systems, DataMaxx, and more.• IT services include security & network systems, POS installs, PC/Printer/TV/ & A/V system builds, installs, and repairs.

Longview, Texas Area

• Developed curriculum for teaching critical thinking skills for applying and understanding the various fields of science. Core content included Physics, Chemistry, Biology, and Anatomy.• Started implementation of digital educational technologies and interactive labs to help students comprehend complex concepts.• Planned, prepared, and taught innovative science curricula to engage students and promote critical thinking, while also giving students individual support.• Provided constructive feedback on assignments, helping students improve their critical thinking and problem-solving skills in science.• Led after-school tutoring sessions for struggling learners; provided personalized support that contributed to marked improvements in overall understanding of course material.• Communicated with students and parents regarding academic progress, assignments, and behavior.• Demonstrated positive and effective classroom management skills.• Developed and implemented assessment tools to track student progress, identifying areas of improvement and adjusting instruction accordingly.• Championed a positive classroom culture where questions were encouraged and mistakes viewed as learning opportunities, boosting overall student confidence in their abilities as scientists.• Provided individualized feedback to support student learning and development.• Contributed to curriculum development committees, sharing expertise to revise and improve science education programs.• Served as a mentor and advisor for students interested in pursuing careers in science-related fields, and connecting them to local college faculty and staff to assist in exploring their college career further.• Fostered safe and inclusive classroom environment, addressing diverse learning needs and cultural backgrounds.

Longview, Texas

• HVAC Production custom designs for new and refurbished systems.• Updated modeling and blueprint database, reducing design redundancies 15%.• Convert on-prem blueprints/documentation to digital assets for migration to cloud backup/services. • Researched and created CAD files for missing designs, collaborated with engineers and managers to improve team efficiencies 10%.• Developed detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.• Supported engineering design development through analysis and simulation of prototypes and 3D computer models.• Created parts for machining and sheet metal fabrication.• Performed analysis on technical designs and prototypes in development stage.• Liaised with stakeholders to define and document design requirements.

Longview, Texas

● Custom Designs for Shipping Yard Trucks. Entails evaluating truck on-line, designing customer requested addition, and creating SW models and drawings for production.● Involved in prototype development of their new SABRE terminal truck line including: part management system, part/assembly/subassembly design and prints, routing designs of hydraulic, electrical, and fuel lines.● Setup initial part management system for SABRE unit.● Spearheaded creating blueprint standards to develop consistency and reduction in production errors.● Drafted detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.● Supported engineering design development through analysis and simulation of prototypes and 3D computer models.● Created parts for machining, welding, and sheet metal fabrication.● Checked design compliance with product specifications and standards requirements.● Collaborated with cross-functional teams to develop high-quality products within tight deadlines.● Liaised with stakeholders to define and document design requirements.● Addressed design challenges and evaluated alternative design models to meet project requirements.

Kilgore, Tx

Hydessco- Lean engineering team member assigned to update prints and design specs to current standards and manufacturing specs. This included cross examining equipment with similar parts to reduce the number of custom parts...Assist in managing database for new parts catalog system. This included restructuring current parts list by developing an overall consistent parts, substructure, and assembly numbering system and manufacturing floor guides...Create manufacturing floor reference catalogs for all parts, sub-structures, and assemblies.

• Managed creation of all documents/media for public training curriculums of floodplain/septic building requirements.• Lead instructor for county OSSF maintenance licensing course for homeowner certification. This program increased county wide compliance to state regulations by 30%(+).• Managed startup of the new DFIRM adoption process, writing of the 2012 Floodplain county ordinance, collaboration between FEMA, TWDB, all local communities within Harrison County, also in cooperation with City of Longview/Gregg County. End result of process increased compliance to Federal regulations by 10% and also gave access to all county residents in decreased flood insurance rates. This program increased local awareness and collaboration between regulatory office and citizens by 40%.• Managed Floodplain permitting/planning department in the re-organization and personnel training for compliance adherence.

Bachelor Of Applied Science - Basc, Engineering, Mathematics, Education

Activities and Societies: Global & Community Outreach Achievements Received Chaplain’s student achievement of the year award for global.

Design And Manufacturing Technology, A.S., Engineering, Manufacturing Design, Manufacturing Processes And Management.

Activities and Societies: Chairman of Le Tourneau University' student chapter of AWS. Student ministry prayer coordinator.