Christopher Nielsen Email & Phone Number

Most recently, I worked as an IT help desk analyst at Toast, a cloud-based restaurant management platform, where I implemented and optimized ticketing systems to streamline issue resolution processes and enhance internal customer satisfaction. I also developed and maintained a knowledge base for the helpdesk team, facilitating quicker problem resolution and reducing downtime. I have experience working with MacOS, Windows, Okta, ServiceNow as well as other tools and platforms. I am passionate about delivering high-quality IT support and services, and I enjoy learning new skills and technologies. I am looking for an opportunity to join a dynamic and innovative IT team, where I can contribute to the organization's goals and vision, as well as bring diverse perspectives and experiences to the table.As a technical support analyst at ICE Mortgage Technology, I provided effective and timely solutions to complex technical issues for a leading provider of software and data solutions for the mortgage industry. I leveraged my project management skills to coordinate and prioritize multiple tasks and ensure customer satisfaction. I also collaborated with other IT teams to stay updated on the latest technologies and industry best practices, integrating them into my work.