o Full lifecycle recruitment supporting all business lines within Commercial and Small Business Saleso Directly partnered with business operations to strategize about current and future staffing needs, as well as assisting in the development and rollout of retention programs.o Created job postings, networked with both active and passive candidates.o Constant networking, cold calling, created internal and external job postings, and utilized employee referral campaigns.o Mentored less senior members of the team. o Acted as recruiting point of contact for sales team – assisted by being a liaison between the business line and recruiting.o Supported over 450+ sales professionals by developing procedures, best practices, and reporting.o Supported the analytics and steady state stabilization of sales operations and process by monitoring medium to large sized projects related to sales.o Activities included action plan development to address process gaps and ownership of action plan execution; meeting planning and presentation development to field for issue resolution/feedback; coordinating with sales execution team to develop appropriate reporting for process health evaluation.o Actively partnered with Sales Execution Strategy team and FC Network to operationalize processes that support product/marketing rollouts. o Monitored and evaluated a variety of financial reports and provided actionable recommendations for consideration by Sales management to address any deltas noted between progress and business goals. o Identified gaps in learning, respond to those gaps, create new procedures, and scale out sustainable changes.o Worked directly with the Field Sales Force through all initiatives by conducting regular field meetings, surveying field for input on process health, and visiting markets for specific field research activities.o Conducted team training, facilitate roundtable meetings, provide ad-hoc training as necessary.