Facilities Specialist
Indianapolis, Indiana Area
Handled all call from various departments with regard to service provisioning.Identified component and database synchronization problem and resolve the identified discrepancies.Interfaced with FACS to prepare line and station transfers.Coordinated with several departments to maintain service integrity without any interruption for the customer.Coordinated and expedited service request when network constraints prevented their completion through the normal process.Manage the accuracy, integrity, while securing the database.Processed customer service request and troubleshoot reports.Prioritized trouble for proper routing and statusing.Coordinated the installation and maintenance of AT&T provided services to ensure accurate and on-time deliver to customers.Updated database, correct errors, and input trouble reports closeouts. Assisted technicians with troubleshooting.Maintained, reviewed, and analyzed service order commands in SPCS switchesReceived numerous perfect attendance awards.Chosen to support, establish guidelines, manage, set-up conference to calls for JP Morgan Chase phone system changeover.Assisted management with investigations involving service outages and working with other departments to get tem resolved.