Christopher T. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, Us

Banc of California and Pacific Western Bank have merged. We are now the third-largest bank headquartered in California, with more than $36 billion in assets and more than 70 branches throughout the state, as well as branches in Colorado and North Carolina.

Los Angeles, California, Us

Beverly Hills, Ca, Us

Responsible for designing, developing, and optimizing software applications, while working closely with stakeholders to understand business needs. Oversaw the design and development of the bank’s CRM and loan origination software applications, while collaborating on application design with internal stakeholders, as well as application development and operations teams. Implemented and monitored application development stages, while documenting the application development processes to ensure that the software meets user requirements, is scalable, reliable, and maintainable. Ensued compliance with security and performance standards. Determined business goals, prototype modeling, risk evaluation and customization for specific users.

Beverly Hills, Ca, Us

System administration of cloud-based platform, Salesforce, as well as the bank Operating and Loan Origination System, nCino, across the bank’s divisions. Liaison between the business unit, IT, and vendor to support and maintain the system, including integration and daily data load with core system. Implementation of changes, updates and future releases—including UA & QA testing, process documentation, and end user training. Preparation of system reviews, ECOA/Reg B compliance, SOX and security audits of user profiles, roles and authorizations, as well as data access. User support to resolve issues, process enhancement requests, and development of custom reports and dashboards.

Ontario, California, Us

Lead Salesforce System Administrator for the company. Analysis, development, and implementation of fee structures, price books, and sales commission plans. Responsible for data integrity, validation rules, workflows, and system enhancements requests, as well as sales and service cloud case management support—including web and email-to-case configurations for the Customer Service Department. Integration of Agile and software development project management application, JIRA, as well maintenance with existing applications, DocuSign, HubSpot, Satmetrix, Xactly, and other subsidiary and partner Salesforce instances. Creation of executive and regional reports, dashboards, presentations and briefings to C-Level. Analysis of strategic business trends and development of best practice training. Management of existing consultants in support of outsourced Salesforce development work. Maintenance of integration between proprietary CRM corporate data warehouse.

Greenwood Village, Co, Us

Junior Salesforce System Administrator for users, profiles and roles across company. Provided account management support, as well as Salesforce best practice and training documentation. Monitored system usage, while troubleshooting errors and CRM configurations. Developed executive and regional management reports and dashboards, as well as maintained the report schedule across the company. Performed enhancements on custom objects, fields, record types, and page layouts, as well as additional validation rules and workflows for data integrity. Integrated Service Cloud, CPQ, and Conga Templates, as well as DocuSign for standardized and automated forms within the company.

Greenwood Village, Co, Us

Created and managed targeted campaigns, including post-campaign analysis, lead scoring, routing, and B2B communication. System administration for Salesforce and the marketing application, InsideView. Maintained and enhanced existing CRM processes and integrations, including workflow automation, dashboards, and report development. Lead generation, networking preparation, logistics, and resourcing of marketing materials for trade-shows, conventions, and key account operations.

Greenwood Village, Co, Us

Assisted the regional business development team in performing sales cycles for renewal contracts, as well as new service orders. Sourced and qualified over 5,000 leads for the regional team within an emerging market, identified target prospects, and assigned accounts to sales representatives. Maintained accuracy of client information within CRM system while tracking regional sales activity and history for KPI. Created and maintained a monthly marketing event calendar, attended regional conferences and networking events, and aided with the business development per blueprint and marketing strategy.

Washington, Dc, Us

Arranged weekly staff meetings, presentations, and training guides for key personnel in the overall proficiency of predeployment training. Within a shortened 6 month predeployment workup, scheduled, prepared and corresponded with other military departments and certification schools across the continental US to finance certified training courses for over 200 personnel. Liaison between unit and senior officers regarding mission preparations, unit readiness, and day-to-day operations. Maintained and prepared all training support materials in order to advise the executive officer on military education requirements and status reports, as well as the publication of the unit training calendar and schedule.

Washington, Dc, Us

Assigned and maintained living quarters for over 200 personnel within the company. Improved living conditions by arranging contracts for maintenance and other ongoing services, as well as investigating and resolving property complaints, and managing disputes with service providers. Conducted routine inspections to ensure housing health and safety standards, as well as ensure that the company was within compliance of Marine Corps Order and base regulations.

Washington, Dc, Us

Coordinated and conducted over 150 counterinsurgency operations during two consecutive tours to Al Anbar Province, Iraq. Planned and oversaw the construction of over 50 military outposts and checkpoints overseas. Advised, instructed, and evaluated peers in military tactics and the application of engineering principles, techniques, procedures, and equipment. Counseled and mentored personnel in career advancement, work ethic, performance, and productivity.Unit(s): 1st Combat Engineer Battalion, Bravo Company (2005 - 2008)3rd Battalion 5th Marines, Lima Company (MAR 2006, Fallujah, Iraq)2nd Reconnaissance Battalion, Alpha Company (APR-SEP 2006, Zaidon, Iraq)2nd Battalion 5th Marines, Golf Company (APR-OCT 2007, Ramadi & Karma, Iraq)

Bachelor Of Science, Communication And Public Relations

Social & Behavioral Sciences