• 12 + years of customer service experience with a broad array of service employers.• proven ability to motivate staff and improve cooperation, resulting in increased productivity;• proven ability to adjust quickly to new environments and make a positive impact on the services provided to customers as well as making an impression on employers.• Extensive training and direct work experience in dealing with difficult customers.• Strong and seasoned skills in typing, Microsoft windows XP, Microsoft word, Outlook Express and Microsoft Excel.I am a strong believer in innovation and thoroughness when it comes to dealing with customers and co-workers. My sales experience has further developed my client management skills and, while there are aspects of selling that I do enjoy, I shine in the operations/customer service arena.