Information systems I personally developed include:• A system that analysed spiking Player Support submissions - and then used NLP to automatically understand what issues players were experiencing and alert relevant teams. • A system that aggregated player connection data and visualised the quality of these connections at the ISP and location level, supporting proactive resolution of network issues - often before they were reported by players.• An extension of existing player behaviour systems to manage behaviour during the pregame and postgame experience that was previously unavailable. • A model and system to identify bad actor players using automated bots to create and level accounts. • A system that aggregated player sentiment across social media platforms and sent targeted reports to relevant teams• Automating a range of manual effort intensive ad-hoc data processes• Providing self-service data access and custom visualisation interfaces to the Oceanic team

As a Data Analyst, I worked within a development team for a Mobile Game called Buy Somewhere. My role involved creating a location dataset for this game that would allow players to purchase property or local businesses in a 3D modelled version of a real world environment. This role involved both designing and building the data source - as well as development of the pipeline that generated the data used for the game• Integrating multiple external data sources as well as internal sources into a single data product that returned a single result• Creating a probabilistic model to identify what is the actual correct representation of a location in the real world, and provide a confidence level of each representation• Using BigQuery, Pub/Sub and GCP to execute scalable data manipulation services• Developing target KPIs and measures of quality for the data product• Testing and integrating data models into internally developed Unity project

As a Data Analyst, I worked in the Insights team at Riot Games, a team responsible for ensuring that Riot’s decision making is well-considered and data informed. The team's goal is to advocate for players by analysing their experience and telling their story to the rest of Riot. I primarily met this goal through building information systems and creating insights in Oceania.Information Systems I developed:• A system that analysed Player Support submissions using NLP to report specific issues players were experiencing and alert relevant teams• A system that aggregated connection data and visualised the quality of these connections at the ISP and location level, supporting proactive resolution of network issues - often before they were reported by players• Extending existing player behaviour systems to operate during pregame and postgame areas that were not otherwise available• A model and system to identify bad actors using automated bots to create and level accounts• A system that aggregated player sentiment across social media platforms and sent details to relevant teams• Providing self-service data and custom visualisation interfaces to the Oceanic team• Automating a range of manual effort intensive ad-hoc data processesExamples of Creating Insights:• A system that profiles players who used particular game features, and allow teams to email them directly when those features were updated• Analysing how player preference and behaviour towards different features impacts how players interact with the game over time• Analysing and reporting on the impact that running in-person events have on how players interact with digital games.• Analysed the user journey through the signup process to identify opportunities to improve the new player experience• Designing and measuring KPIs for internal teamsOther Achievements:• Designing the event structure and game design for Ocean Week from 2015-2017 - a game event that reached over 400,000 players

As a NOC Technician, I worked with global operations teams to support and maintain a highly-available game service for players around the world. I monitored and supported production environments, development environments as well as any negative interactions that players had with any aspect of the game's systems. I also worked with the local team within Oceania to develop the local experience. I was responsible for the operation, monitoring and quality assurance for stage technology at several public events that had over 10,000 attendees each. During these events I also was directly interacting with players attending the event. I also directly engaged with players on social media and official forums. • Monitored and supported global infrastructure and applications for a game with over 30 million daily active players.• First response and resolution for server, security, game, network, internal company incidents and other infrastructure issues• Communicate emergent issues both internally and externally • Developing automated scripts to manage systems• Attended events around the country and worked as on-stage technician as well as interacting with attendees directly• Documenting live issues - and creating and documenting processes for resolution for issues that may reoccur.

Key Responsibilities:• Managing, maintaining and supporting monitoring services• Managing internal and external DNS, IP Address Management and Device Naming• Technical writing and documentation• Technical production support for client infrastructure areas• Managing projects for implementing and upgrading management servicesResults:• Developed dashboarding and reporting for Census 2011, allowing early detection of issues and reducing potiential end user Census complaints• Updated internally developed PERL infrastructure dashboarding system to work with modern infrastructure • Managed implementation of HP Business Service Monitor 9 including Real User Monitoring• Created high quality technical documentation, to prevent skill and knowledge loss from high team turnover• Regarded as operational expert on team systems by internal and external stakeholders

Key Responsibilities:• Providing timely and accurate technical support for clients through phone and email• Providing answers relating to account inquires or sales orders when requested• Documenting technical issues and resolutions of clients• System administration during off-peak timesResults:• Received a consistently positive formal feedback rating from clients• Consistently completed and resolved phone and email enquiries within allocated time targets• Contributed to reaching all time highest positive feedback rating for the team• Acted as a technical expert in several fields, frequently consulted by colleagues on technical problems