• Attain top 10 inside sales individual performance ratings within the region for inside sales, consistently achieving individual digital subscription offer targets for each quarter.• Challenge team members to high levels of performance, leading with direct communications and prioritizing emotional intelligence, accountability, and reliability.• Establish regional precedent for store presentation and sales floor inventory availability, motivating a team of 10+ to exceptional performance standards.• Identify and implement streamlined operational procedures, including large inbound shipment volumes, reducing inbound shipment processing times, improving inventory time to floor, and rapid product placement.

• Created SRM role, aligning business development with account management in order to improve both sales expansion and customer service communications and resolution, hiring, training, and mentoring a 4-member SRM team.• Improved relations between school districts and iTutor stakeholders as a liaison and dedicated representative, rapidly addressing client concerns and needs and increasing operational transparency and accountability.• Researched common onboarding and enrollment challenges in order to establish and maintain strong customer support standards.• Streamlined outbound communication, creating a system of 8+ highly personalized but automated responses to enable rapid response times, providing solutions and walkthroughs for common scenarios.

• Led business development opportunities within newly established NYC territory, identifying and prioritizing specific markets within NYC, delivering presentations to audiences of up to 50.• Compiled a comprehensive database of 1.2K+ schools, harnessing test scores, enrollment, graduation rates, demographics, and federal/state funding. • Wrote two RFPs for Math and Social Studies, working toward approved vendor status within the NYC DOE for the entire learning management system (LMS).

• Drove operational excellence across a 13-member team, overseeing Finance, Technology, Human Resources, Academics, Marketing and Business Development, directly facilitating a 50%+ growth phase.• Conducted weekly team meetings, mentoring individual contributors, supporting team building, and setting goals across all teams. • Designed and implemented a Weekly Educator Survey to identify windows of opportunity for educators leading to an improved assignment acceptance rate.• Improved response times, reporting, and fulfillment of classes, attaining 95% staffing and scheduling rates within 72 hours of enrollment.• Coordinated transition to utilization and implementation of Salesforce, redesigning workflows to further improve efficiency.

• Partnered with a managing broker to provide leadership, training, mentoring, coaching, management and supervision to a team of 15+ direct reports.• Oversaw financial performance of individual agents and the business as a whole, guiding 100% of agent transactions and ensuring regulatory compliance with all legal requirements.• Mentored newly licensed agents, creating a performance management system in order to optimize and customize professional development for the entire team.

• Performed all duties involved in real estate transactions, such as renting, leasing, sales while representing landlords and buyers/tenants, prospected and interviewed tenants to qualify and determine search criteria.

• Performed all duties involved in real estate transactions.

• Accountable for supervising all aspects of the business, such as training/development, sales, customer service, fleet coordination/movement, and accounts receivable (A/R) as follows:• Trained, developed, mentored and evaluated 14 employees in all areas of the business, including customer service, inside sales, cost analysis and revenue reporting.• Directly influential in the promotions of 14 employees to Assistant Manager.• Participated in and led monthly meetings to set weekly, monthly and seasonal goals in order to ensure that the branch met or exceeded corporate benchmarks.• Evaluated branch performance through daily / monthly financial reporting in order to achieve goals. Analyzed Customer Service Reports to monitor branch service levels and evaluated areas of opportunity.• Created innovative branch marketing plans to generate new business and increase business from existing accounts.• Maintained and coordinated a fleet of approximately 250 cars.• Improved financial performance of company by streamlining processes.Achievements and Awards • Customer Service Cup Award, April 2009, Jan 2008.• Ranked #1 Assistant Manager within the New York South region for Fiscal Year 2008.• Assistant Manager Diamond Club Award - August 2008.• Successfully collected thousands in outstanding invoices from a client through persistence and follow up while maintaining the relationship with the client.

• Developed Training Manuals, Motivational Materials for associates and implemented them for training all levels of store management.