Christopher Waldmann Email & Phone Number

California, United States

Oakland, California, United States

Corte Madera, California, United States

• Attain top 10 inside sales individual performance ratings within the region for inside sales, consistently achieving individual digital subscription offer targets for each quarter.
• Challenge team members to high levels of performance, leading with direct communications and prioritizing emotional intelligence, accountability, and reliability.
• Establish regional precedent for store presentation and sales floor inventory availability, motivating a team of 10+ to exceptional performance standards.
• Identify and implement streamlined operational procedures, including large inbound shipment volumes, reducing inbound shipment processing times, improving inventory time to floor, and rapid product placement.

Jericho, New York, United States

• Created SRM role, aligning business development with account management in order to improve both sales expansion and customer service communications and resolution, hiring, training, and mentoring a 4-member SRM team.
• Improved relations between school districts and iTutor stakeholders as a liaison and dedicated representative, rapidly addressing client concerns and needs and increasing operational transparency and accountability.
• Researched common onboarding and enrollment challenges in order to establish and maintain strong customer support standards.
• Streamlined outbound communication, creating a system of 8+ highly personalized but automated responses to enable rapid response times, providing solutions and walkthroughs for common scenarios.

Jericho

• Led business development opportunities within newly established NYC territory, identifying and prioritizing specific markets within NYC, delivering presentations to audiences of up to 50.
• Compiled a comprehensive database of 1.2K+ schools, harnessing test scores, enrollment, graduation rates, demographics, and federal/state funding.
• Wrote two RFPs for Math and Social Studies, working toward approved vendor status within the NYC DOE for the entire learning management system (LMS).

Jericho, NY

• Drove operational excellence across a 13-member team, overseeing Finance, Technology, Human Resources, Academics, Marketing and Business Development, directly facilitating a 50%+ growth phase.
• Conducted weekly team meetings, mentoring individual contributors, supporting team building, and setting goals across all teams.
• Designed and implemented a Weekly Educator Survey to identify windows of opportunity for educators leading to an improved assignment acceptance rate.
• Improved response times, reporting, and fulfillment of classes, attaining 95% staffing and scheduling rates within 72 hours of enrollment.
• Coordinated transition to utilization and implementation of Salesforce, redesigning workflows to further improve efficiency.

New York, NY

• Partnered with a managing broker to provide leadership, training, mentoring, coaching, management and supervision to a team of 15+ direct reports.
• Oversaw financial performance of individual agents and the business as a whole, guiding 100% of agent transactions and ensuring regulatory compliance with all legal requirements.
• Mentored newly licensed agents, creating a performance management system in order to optimize and customize professional development for the entire team.

New York, NY

• Performed all duties involved in real estate transactions, such as renting, leasing, sales while representing landlords and buyers/tenants, prospected and interviewed tenants to qualify and determine search criteria.

Brooklyn, NY

• Performed all duties involved in real estate transactions.

Chelsea And West Side Manhattan Flagship, New York, NY

• Accountable for supervising all aspects of the business, such as training/development, sales, customer service, fleet coordination/movement, and accounts receivable (A/R) as follows:
• Trained, developed, mentored and evaluated 14 employees in all areas of the business, including customer service, inside sales, cost analysis and revenue reporting.
• Directly influential in the promotions of 14 employees to Assistant Manager.
• Participated in and led monthly meetings to set weekly, monthly and seasonal goals in order to ensure that the branch met or exceeded corporate benchmarks.
• Evaluated branch performance through daily / monthly financial reporting in order to achieve goals. Analyzed Customer Service Reports to monitor branch service levels and evaluated areas of opportunity.
• Created innovative branch marketing plans to generate new business and increase business from existing accounts.

424 Fifth Avenue, New York, NY

• Developed Training Manuals, Motivational Materials for associates and implemented them for training all levels of store management.

B.B.A, Operations Management

Activities and Societies: Men's Volleyball Co-Captain Sophomore, Junior & Senior years.Minor in General Marketing

Education record

Education record