Director of Preschool responsibilities:● Manage a team of 15 employees, coordinating daily operations, licensing and curriculum to meet stateoversight standards and customer expectations. Performance reviews and IDP’s for staff.● Customer Database management, network and multimedia classroom setup and support.● Assist the teachers in curriculum plans, lesson development and needs assessments for students.● Managed accounts receivable, purchasing and staff training/onboarding.● Have difficult conversations with parents to address problems with behavior, financial payment and rules Department Director Family/Training● Oversee four departments of volunteer team members providing recruiting, training and teaching thecurriculum.● Provide vision, leadership and management to serve the mission, operations and organizational goals● Organize community outreach events with the staff● Installed and maintained new Cat 6 LAN for classroom audio video support with sound and projection.● Coordinated and implemented creative curriculum and lesson planning including video editing and graphic development for classroom student instruction

Site Manager for Virtual Training platforms, providing leadership and management of WFF training andsystem maintenance. Training schedule coordination, training and technical direction of five direct reports to ensure task completion, personal development and compliance with SOW and SOP’s.● Assigned leadership to two struggling departments. Through analytical and problem solving evaluations, led them through a challenging time of change. Utilizing IDP’s and mentorship now consistently receiving “Excellent” reviews in customer service, operations and maintenance.● Perform System Administrator duties including software and hardware installation upgrades, IA Auditing on Windows and RHEL system network.● SME Electronics Technician providing guidance to other technicians in support of PMCS, computernetwork and electronic system troubleshooting and repairs on DOD Virtual Simulation training platform.● Led/Assisted the development of exercise lesson plans, site SOP’s, POI and training support packages(TSP); generating complex tactical military training scenarios.● Strong verbal, written communication and interpersonal skills through briefings to senior military officers, foreign dignitaries and training units through Power Point briefs, classroom and lab instruction.● Active DOD Secret Clearance and Certified Raytheon Internal Auditor

● Site Manager for two VRCT training sites (Route Clearance) on FLW. Provide leadership, management, and technical direction of assigned personnel to ensure task completion and compliance with SOW and SOP’s. ● Served as company representative to government customer responsible to cultivate and instill strongcustomer relations and implementing processes to enhance customer training experience.● Senior Trainer to over 300 students per month through virtual simulation workstations using unit TTP’sand SOP’s including presentations and classroom instruction.● Experienced SME technician. Evaluated computer systems, network and subsystems to diagnosemalfunctions and provide preventative maintenance to include computer, electronic and mechanicaltroubleshooting using test equipment, software, blueprints, schematics and technical manuals.● Maintained Information Assurance compliance on Windows and Linux Red Hat system networks to include virus scans, RIS imaging, MS Server 2010, log audits, scheduled pc maintenance and password changes.● Maintained all System maintenance logs, parts ordering, training records reporting, inventory audits and ensured compliance with company directives

• Department Manager responsible for scheduling and coordination of on-site installations, service call scheduling, prioritization of work to ensure high level customer satisfaction with Five Direct Reports.• Prepared and assisted in sales presentation demonstrations and Service Contract sales through marketing initiatives, print materials, web media, Power Point and video demonstration.• Initiated a Training program to advance the professional development of the sales and technical teams.• Developed a Standard Operating Procedure manual for service and on-site installation procedures.• Lead Systems Technician providing on-site installation and repair for pc systems in Windows 98/2000/XP/Server 2003 networks to include CAT 5E wiring installation, electronic component troubleshooting, circuit board replacement, soldering, pc troubleshooting and installation, application software and OS installation, TCP/IP configuration, wireless networking configuration and training while ensuring proper service and inventory documentation.• Provided customer help desk support for software troubleshooting and training through maintenance contracts providing phone support, remote desktop support, programming assistance and on-site training for customers.

• Provided on-site installation and repair for pc systems in Windows 98/2000/XP/Server 2003 networks to include CAT 5E wiring installation, electronic component troubleshooting, circuit board replacement, soldering, pc troubleshooting and installation, application software and OS installation, TCP/IP configuration, wireless networking configuration and training while ensuring proper service and inventory documentation.• Configured customer networks to include setting up server and network hardware, user accounts, assigning appropriate rights and passwords, routine maintenance, backups and security updates.• Provided customer help desk support for software troubleshooting and training through maintenance contracts providing phone support, remote desktop support, programming assistance and on-site training for customers.• Prepared and assisted in sales presentation demonstrations and Service Contract sales utilizing printed materials, computer media, and Power Point and video projection.

• Performed operation, calibration, preventative maintenance, troubleshooting and training on submarine computer data, electrical controls systems, air and hydraulic support systems to support Raytheon torpedo weapons control systems, Unisys database monitoring, Novell LAN and HP-UNIX networks with minimal downtime under demanding physical and environmental conditions. • Served as System Administrator to coordinate the implementation, operation and software maintenance of the SNAP III system and established and monitored security procedures. Responsibilities included controlling operations during processing and responding to unscheduled program halts caused by machine failures, program failures or invalid data; establishing and controlling directories, security management files and individual access files of data server. • Conducted preventive maintenance and troubleshooting analysis. Isolated and repaired system faults and failures. • Group Instructor / Trainer assisted in training and evaluation of students including classroom instruction, as well as ensuring safe operation and familiarization of laboratory training simulator• Led projects team to develop and implement improvements to training curriculum, production of a safety video and enhanced learning environment, to improve class flow, retention and team-building concepts. This resulted in shorter class time; better test scores and improved safety for the student. • Held Top Secret Clearance