Christopher Wallace Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Lead and manage global team of product managers and inhouse development team• Manage the total digital product development portfolio.• Champion for the Ikano digital transformation journey.• Drive and support design of future digital and IT organisation integration.• Anchor Change and Communication as a key organisational change driver.

Mexico City, Mexico

• Effectively anchored project scope and implementation to business launch goals.• Instrumental SteerCo member for large scale redesign project for MX fulfilment operations.• Managed developing business requirements to deliver fit for purpose IT landscape.• Anchored operational processes to local IT team.

Seoul, Seoul, South Korea

• Spearhead for implementation of new Digital and Business Development functions.• Led digitalisation agenda and built new teams and their readiness to deliver.• Championed new data analytics strategic direction within digital and commercial streams.• Led Co-creation of local product to drive digitalisation of HR processes.• Delivered 1st of its kind instore digital experience enhancement project for new flagship touchpoint’s.• Establish sustainability team and launch corporate and local strategic direction to market.

Seoul, South Korea

• Oversee development and delivery of roadmap for country business transformation program• Focus on aligning the organisation to meet future business needs. • Direct team building and recruitment activities. • On target to successfully complete phase one of organisational transformation initiative within country HQ. • Effectively advised and supported other APAC markets.

Seoul, South Korea

• Spearhead cross-channel business transformation and change readiness activities. • Directed PM’s in executing 30 cross-functional projects. • Within six months of eCommerce launch, achieved first year target to deliver 10% additional country sales growth.• Spearheaded key change projects to implement new processes and operations, with budget 15% under forecast.• Directed PM to ensure successful project delivery with subsequent handover of customer distribution operations to the running business following go-live and stabilisation phase.

Seoul, South Korea

• Established, developed, and led local IT team.• Sourced and secured successor to existing country IT manager. • Introduced process improvements to streamline IT operations across the country. • Ensured full compliance with all relevant legal and fiscal requirements. • Championed local operational improvement initiative, earning recognition for delivering a 5% improvement in end user satisfaction in one year. • Designed and implemented innovative ‘Super User’ concept across the company’s Korean operations.

Seoul, South Korea

• Served on country start-up team to guide the development and delivery of key IT systems, processes, and business operations in support of new business launch into Korean market. • Acted as internal consultant for the establishment process across all business functions. • Built new supply chains and managed vendor service support.• Instrumental in delivering large-scale business implementation program on time and budget• Successfully integrated new IT service model into the company’s Korean operations.

National, United Kingdom

• Provided line management to 11 regional IT staff with direct accountability for designing and executing country IT strategy.• Served as internal account manager for major suppliers including Dell, HP, EMC, and Wincor Nixdorf. • Collaborated with team members and provided individual coaching. • Developed business-critical IT operations across 20 retail units, two call centres, and two support offices.• Achieved a management peer and report review index of 903 out of 1,000; an annual internal survey conducted companywide with team members providing their direct feedback to line managers. • Managed development and roll-out of the first disaster recovery and business continuity plan in the UK and Ireland; additionally, led introduction of an improved IT service support model across UK&IE operations.

National, United Kingdom

Bucharest, Romania

• Secondment concurrent with existing R&R; remit of driving the seamless migration of IT systems and operations into a newly acquired franchise business.• Managed and monitored all project milestones with respect to system and hardware migration for IKEA Bucharest. • Provided strategic leadership to global team of IT technicians. • Managed and completed overnight IT platform transformation project with zero interruption to the business.• Drove staff development and provided comprehensive mentoring to country IT manager in line with company values.

• Secondment role fulfilled in addition to managing primary R&R.• Reported to global IT expansion manager while serving as part of the project team. • Fulfilled role of lead developer within the global IT review process. • Created internal audit function for IT operations and service availability. • Drove 2M Euro in cost savings through auditing and delivered 10% increase in end user satisfaction over two years.• Developed and implemented key project that was subsequently replicated across all IKEA retail markets; delivered strategic consultancy in three markets to advise on ROI business case for IT expenditure.