Christopher Wallace Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Lead and manage global team of product managers and inhouse development team
• Manage the total digital product development portfolio.
• Champion for the Ikano digital transformation journey.
• Drive and support design of future digital and IT organisation integration.
• Anchor Change and Communication as a key organisational change driver.

Mexico City, Mexico

• Effectively anchored project scope and implementation to business launch goals.
• Instrumental SteerCo member for large scale redesign project for MX fulfilment operations.
• Managed developing business requirements to deliver fit for purpose IT landscape.
• Anchored operational processes to local IT team.

Seoul, Seoul, South Korea

• Spearhead for implementation of new Digital and Business Development functions.
• Led digitalisation agenda and built new teams and their readiness to deliver.
• Championed new data analytics strategic direction within digital and commercial streams.
• Led Co-creation of local product to drive digitalisation of HR processes.
• Delivered 1st of its kind instore digital experience enhancement project for new flagship touchpoint’s.
• Establish sustainability team and launch corporate and local strategic direction to market.

Seoul, South Korea

• Oversee development and delivery of roadmap for country business transformation program
• Focus on aligning the organisation to meet future business needs.
• Direct team building and recruitment activities.
• On target to successfully complete phase one of organisational transformation initiative within country HQ.
• Effectively advised and supported other APAC markets.

Seoul, South Korea

• Spearhead cross-channel business transformation and change readiness activities.
• Directed PM’s in executing 30 cross-functional projects.
• Within six months of eCommerce launch, achieved first year target to deliver 10% additional country sales growth.
• Spearheaded key change projects to implement new processes and operations, with budget 15% under forecast.
• Directed PM to ensure successful project delivery with subsequent handover of customer distribution operations to the running business following go-live and stabilisation phase.

Seoul, South Korea

• Established, developed, and led local IT team.
• Sourced and secured successor to existing country IT manager.
• Introduced process improvements to streamline IT operations across the country.
• Ensured full compliance with all relevant legal and fiscal requirements.
• Championed local operational improvement initiative, earning recognition for delivering a 5% improvement in end user satisfaction in one year.
• Designed and implemented innovative ‘Super User’ concept across the company’s Korean operations.

Seoul, South Korea

• Served on country start-up team to guide the development and delivery of key IT systems, processes, and business operations in support of new business launch into Korean market.
• Acted as internal consultant for the establishment process across all business functions.
• Built new supply chains and managed vendor service support.
• Instrumental in delivering large-scale business implementation program on time and budget
• Successfully integrated new IT service model into the company’s Korean operations.

National, United Kingdom

• Provided line management to 11 regional IT staff with direct accountability for designing and executing country IT strategy.
• Served as internal account manager for major suppliers including Dell, HP, EMC, and Wincor Nixdorf.
• Collaborated with team members and provided individual coaching.
• Developed business-critical IT operations across 20 retail units, two call centres, and two support offices.
• Achieved a management peer and report review index of 903 out of 1,000; an annual internal survey conducted companywide with team members providing their direct feedback to line managers.
• Managed development and roll-out of the first disaster recovery and business continuity plan in the UK and Ireland; additionally, led introduction of an improved IT service support model across UK&IE operations.

National, United Kingdom

Bucharest, Romania

• Secondment concurrent with existing R&R; remit of driving the seamless migration of IT systems and operations into a newly acquired franchise business.
• Managed and monitored all project milestones with respect to system and hardware migration for IKEA Bucharest.
• Provided strategic leadership to global team of IT technicians.
• Managed and completed overnight IT platform transformation project with zero interruption to the business.
• Drove staff development and provided comprehensive mentoring to country IT manager in line with company values.

• Secondment role fulfilled in addition to managing primary R&R.
• Reported to global IT expansion manager while serving as part of the project team.
• Fulfilled role of lead developer within the global IT review process.
• Created internal audit function for IT operations and service availability.
• Drove 2M Euro in cost savings through auditing and delivered 10% increase in end user satisfaction over two years.
• Developed and implemented key project that was subsequently replicated across all IKEA retail markets; delivered strategic consultancy in three markets to advise on ROI business case for IT expenditure.