Christopher Wells Email & Phone Number

Oklahoma City Metropolitan Area

Currently, I work with Senior leaders in IT and Product management to deliver Commercial Insurance Products through the agile framework. (SAFe)- Effective delivery of strategic vision to cross-functional teams whose audience consisted of engineers, stakeholders, and scrum teams in product development for high-value feature deliveries- Worked in a cross functional matrix to establish a delivery timeline of product features, enhancements, and system deliveries based on stakeholders needs. Frequently worked to deliver cadenced (incremental) value through agile methodologies. - Formulated vision and executed product strategy based on complex data analysis, market research and client feedback- Based on personal experience and user feedback, I seek to influence product features for "ease-of-use" for end users. - Experienced in writing clear user stories in Jira, document process in Confluence, testing strategy, and create requirement documents for scrum team use.- Frequently managed large dependency product deliveries throughout their development lifecycle ensuring checkpoints with dependent teams are met and timeline for releases are kept.

Oklahoma County, Oklahoma, United States

As a Sr. Supervisor in Production, I was a foundational leader utilized in spearheading a new operational division, Production (Underwriting). I lead a team of underwriters and analysts focused on the execution strategy of underwriting LOBs, develop and implement plans to meet P&L goals, optimize manual work via automation, and effectively develop and disseminate knowledge through underwriting workshops.Underwriting & Risk Managment: - Partnered with product and stakeholder to develop and implement strategies to effectively underwrite a profitable book of business in assigned products. - Formed a vision plan and executed delivery leading projects with cross-functional representation from Legal, IT Product Managers, and Claims. Result: Successfully implemented fraud controls for profit & loss; Result savings in excess of $1.6 million.- Implemented blacklisting controls to prevent reoccurring fraudulent accounts. - Negotiated and delivered industry standard underwriting practices to frontline employees for risk management and controls. - Market Researched patterns to build training workshops for agent training and set industry benchmarks on agent expertise. New Department Creation and Work Process Optimization: - Manual work optimization resulted in an estimated annual savings of $468k and 500k tasks eliminated or optimized for efficiency. - Effectively collaborated to deliver a strategic vision on new department expectations, roles and responsibilities. - Focused on department transformation and vision delivery to employees of net-new work expectations and processes. - Formulated day to day operations expectations to ensure department structure and success. - Resulted in new department formation and exceeding vision target for department initiatives. - Executed Servant Leadership as a corporate mentor influencing and encouraging leaders throughout the organization. Awards: Awarded CSAA IG Scholarship.

Oklahoma City, Oklahoma Area

Summary: Contact center management that focused on executing strategic initiatives to refine portfolios of business, develop insurance professionals and underwriters, and effectively mentor and coach junior talent. ● Unilaterally lead teams to execute strategic initiatives focusing on a 30% increase in new business sales & leads to strengthen cooperate revenue.● Executed a Net Promoter Score (NPS) initiative to set an above industry average in claims and customer experience. Resulting in scores greater than 65: 85% Overall, 90% Agent Satisfaction.● Responsible for developing budding insurance professional to be well equipped insurance agents, underwriters, and customer service representatives based on organizational KPIs. ● Consistently managed high employee engagement through corporate transitions, performance expectations, and department reorganization. ● Call center management focused on the forecasting, scheduling, and improvement of call metrics, volumes, and operational efficiency. ● Delivered leadership workshops (Aspiring Leaders Development Program) focused on developing junior talent in the organization to operational leaders. Estimated 10% conversion from Individual Contributor to leadership roles. ● Awarded Service Excellence of 2018 and 2019.

Oklahoma City, Oklahoma Area

Selected as a transitional leader to support the structuring and development of a new department, FNOL.

Oklahoma City, Oklahoma Area

Service Supervisor for CSAA IG (AAA Insurance).

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

● Focused on delivering customer needs value through banking transactions, credit cards, and mortgage management.● Lead teller focused on handling high value transactions, customers and profiles.● Advanced understanding of user experience, CTRs, OFAC and Finance regulations.

Bachelor Of Applied Science - Basc, Management Information Systems, General

Associate Of Science - As, Business Administration And Management, General, 3.9