Chris Wetzel Email and Phone Number
Growth-focused Leader, Driving Results by Building Strong Client Relationships and Training and Modeling Expert Sales StrategiesI'm a Sales Leader and Senior Enterprise Director of Customer Success with 25+ years of experience achieving and exceeding sales goals, growing revenue, and expanding business opportunities. Builds client relationships, leading to productive partnerships. Hires, develops, and mentors strong teams, leveraging honed skills and bolstering results. Delivers strategic guidance to support Sales, Customer Success, Channel, Operations, Marketing, and Executive Leadership by building brand awareness and market share. Exceeds sales, revenue, customer growth, and retention metrics.AREAS OF EXPERTISELeadership / Influence: Strategy Development, Customer Experience, Customer Loyalty, Relationship Building, Talent Acquisition, Onboarding, Training and Development, Mentorship, Team Leadership, Collaboration, Partnerships, Communication, Negotiation, Persuasion, Project Management, Change Activator, Team Builder. Execution: Revenue Growth, Business Development, Sales Closer, Prospecting, Cost Saving, Mergers & Acquisitions, Market Penetration, Process Re-engineering, Data-driven Decisions, Business Impact Analytics, Third Party Engagement.AWARDS AND RECOGNITION#1 Sales Director in North America, sold $1.76 million in new MRR, CENTURYLINK COMMUNICATIONS, 2017MAESTRO award by CEO Arunas Chesonis, for Top Customer Service by Market, PAETEC INC.Wine Sommelier: Level II - Certified Sommelier Certification, 2005
Deltek
View- Website:
- deltek.com
- Employees:
- 3220
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Senior Director Of Customer SuccessDeltek Dec 2023 - PresentWashington Dc-Baltimore Area
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Director Of Nam Enterprise Customer Success Group – Ccaas, Cpaas, Ucaas & Saas AccountsVonage 2020 - 2022Holmdel, New Jersey, United States▪ Process Re-engineering/Onboarding: Partnered with CRO cross-organizationally, developing and deploying strategy to quickly onboard newly implemented customers; resulted in faster realization of ARR, improved product adoption, and reduced revenue churn.▪ Account Review Expansion/Customer Loyalty: Revised quarterly strategic account reviews, adding Product and Marketing peer leadership; improved prioritization of go-to-market product enhancements; drove customer revenues, reduced logo churn, and improved customer renewal rates.▪ Revenue Growth/Cost Saving: Segmented Enterprise accounts away from Mid-Market and SMB Customer Success organization; migrated to laser-focus on Enterprise account support and product needs; over 2 years, grew enterprise account base from $28 to $44 million, exceeding sales forecast by 28% and reduced revenue churn by 35%.▪ Billing System Upgrade/Invoice Accuracy/Project Management: Selected to participate in large billing system conversion; forecasted to improve customer call detail capture rates; resulted in 35% improvement in invoice accuracy and 20% increase in customer billing. -
Director Of Sales – Mid-Atlantic RegionVonage 2019 - 2020Mid-Atlantic▪ Talent Acquisition/Training and Developing: Executed corporate strategy shift from SMB to Enterprise customer focus by recruiting, hiring, onboarding, and developing 8 Enterprise Account Executives; increased quota contribution from $3.9 to $9.2 million in ARR.▪ Innovation/Target/Goals: Designed and implemented new Territory Account Modules within Salesforce and ZoomInfo; identified Total Addressable Marketshare (TAM) and crucial target accounts; provided Enterprise Account Executives firm logo targets within CRM; improved activity and engagement reporting.▪ Relationship Building/Engagement Success: Partnered with Marketing leadership to initiate drip campaigns to Territory Account Modules within Salesforce; enhanced Vonage brand awareness and improved cold-calling engagement rates for Enterprise Account Executives.
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Regional Director Of SalesCenturylink Dec 2010 - Dec 2018Mid-Atlantic Region▪ Business Launch/Sales Achievement: Launched tw telecom in 2010 in National Capitol Area; recruited, hired, and successfully onboarded 10 new sales and customer retention members; trained and led team to achieve successful outcomes; grew revenues from $0 to $36 million ARR in 4 years with Gross Margin of 65% and 102% quota attainment from 2012-2014.▪ ROI/Project Management: Developed and deployed Capital Investment Plan to spend $25 million to build out Metro fiber network into 200+ commercial buildings in National Capitol area; achieved 98% success rate on investment ROI within 12 months.▪ Innovator/Prospecting Campaign: Awarded ‘Best Innovation of 2015 by tw telecom for launching Customer Video Stick program; employees recorded video introductions/value proposition messages on thumb drives, mailed to prospects in target buildings; created face/name recognition with Territory Rep; generated initial meetings, raising revenue for Investment ROI targets.▪ M&A/Market Penetration/Change Activator: Retained role through 2 acquisitions; led integration of Market Sales, Engineering, and Account Management strategy; expanded sales focus into new market and increased headcount; exceeded market quota in 2016 (118%) and 2017 (247%). -
General Manager/Director Of SalesArg - It Clarity Apr 2009 - Dec 2010Mclean, Virginia, United States▪ 3rd Party Partnerships/Sales Growth: Led Partner Adoption and Onboarding program to incentivize Sales to recruit, enlist, and onboard independent third-party partners to drive increased warm leads and generate new revenue; executed Channel agreements with 18 new partners in 12 months; resulted in 68 new customers totaling $360k in MRR.▪ M&A/Leadership: Assisted in migration of staff and customers following acquisition; led customer and partner messaging, ensuring smooth transition; chosen to lead sales organization and oversaw Director of Account Development, who supported 3,300+ customers. -
Director Of SalesPaetec 1999 - 2009Mid-Atlantic Region▪ Revenue Growth/Team Building: Launched PAETEC in National Capitol Area in crowded CLEC marketplace with no Brand awareness; recruited, hired, onboarded, and developed Sales and Account Management teams for 9 years; built revenues from $0 to $19.6 million ARR and gross margin of 59.7% by FY 2007.▪ Business Development/Revenue Streams: Spearheaded Reciprocal Compensation program targeting Higher Education, Hospitality, and Healthcare institutions; created revenue streams from existing network traffic; earned new business and incremental billing revenues from high-profile logos, including Georgetown University, George Washington University, Johns Hopkins University & Hospital, Carefirst Blue Cross/Blue Shield, and The Four Seasons Resorts.▪ Collaboration/Strategy/Recognition: Helped launch Customer Advisory Board (CAB), building forum for customers to engage Senior leadership, Product, Marketing, and Finance; provided forum for customer input on future initiatives and company strategy.
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Senior Account ExecutiveCable & Wireless 1996 - 1997
Chris Wetzel Education Details
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Industrial And Organizational Psychology
Frequently Asked Questions about Chris Wetzel
What company does Chris Wetzel work for?
Chris Wetzel works for Deltek
What is Chris Wetzel's role at the current company?
Chris Wetzel's current role is Sales Strategy, Revenue Growth, People Developer, Change Activator, Customer Experience, Mentorship, Team Builder, Business Development..
What schools did Chris Wetzel attend?
Chris Wetzel attended University Of Maryland College Park.
Who are Chris Wetzel's colleagues?
Chris Wetzel's colleagues are Gabriel Mapa, Evelyn Cafe, Dan Mitchell, Steve Bradley, Dairen Mosqueda, Janice Manuel, Jamal Jarkass.
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Chris Wetzel
Atlanta Metropolitan Area
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