"You must collect the dots before you connect the dots" You cannot predict the future, only learn from the past, sense patterns and adapt as the connection between dots becomes clear. In my role I look across industries and organisations to understand, interpret and add dots to build organisational agility through performance.Over the last 19 years I have developed global, multi-industry expertise in areas that combine to drive business agility. I help organisations integrate strategy, operating model, and business architecture, to implement transformations and improve business operations to deliver differentiated customer experiences & business outcomes. Christopher's consulted to the following clients:Qantas, ANZ, ING Direct, BHP Billiton, Lloyds Banking Group, NetNames (Group NBT), National Grid, Canon, British Gas, British Telecom (BT), Telkom SA, Telstra, TRUEnergy, Connell Wagner, Aus. Dept of Defence, NAB, Jetstar, Grocon, Oz Minerals, Coles, Victoria Police.STRATEGY- Business & Technology strategy- Agile Operating Models & Org. Design- Market/Competitor analysis/benchmarking- Proposals/Tender/Contract/RFI/RFP- OKRs, scorecards, roadmapsAGILITY- Agile Op Model transition & outcome uplift- WoW Advisory & C-suite Agility Coaching- OKRs, scorecards, roadmapsDELIVERY- Complex Transformation (Agile & PMI)- Program Management, Governance, & PMO- Program Risk / Viability Assessments- GTM Proposition creation & curation CUSTOMER EXPERIENCE MANAGEMENT (CXM)- CX Capability, proposition design & mgmt.- APAC digital landscape behaviours & capability- Experience Technology: CRM, CDP, loyalty, ecommerceOPERATIONS- Governance & Management systems- Value & benefit mgmt. & optimisation- Nearshore/offshore management - M&A scan, integration & coordination- Vendor Partnerships & Alliances - Business & IT Process improvement