Project Manager for San Diego-based General Contractor specializing in remolding, custom builds, ADU's, and Commercial Construction Management.

-Successfully spearheaded the Community Issue Resolution product, a revolutionizing platform to address community impact issues. The results lead to resolving over 2,500 critical community issues, demonstrating its profound impact on enhancing community engagement and satisfaction. -Primary liaison for technical needs within Community Operations for a cross-functional team of Business Intelligence Engineers, Research Scientists, and Software Development Engineers. Successfully introduced essential tools and metrics such as KPIs, QuickSight dashboards, and indexes setting industry standards for measuring community sentiment and satisfaction.-Launched a comprehensive online toolkit of 36 solutions for high-impact community issues resulting in scalable usage for cross-functional stakeholders leveraged over 9,000 times fostering engagement, and delivering impactful solutions across the North American and European networks.-Successfully collaborated with technical subject matter experts to mitigate common community-impacting issues.-Developed key benchmark metrics that systematically assessed areas of opportunity for products that drove process improvements, guided strategic decisions, and became the cornerstone of the organization’s continuous performance evaluations.-Led consecutive annual Community Operations Peak (Q4) working groups. Leveraged data-driven insights to identify and mitigate key customer pain points, resulting in a significant 21% year-over-year reduction in critical issues.-Orchestrated a 53% year-over-year expansion in the distribution of the community issue intake mechanism, ensuring a more efficient and impactful community operations offering.-Provided comprehensive product training and support to more than 100 Senior Program Managers across North America and Europe-Pivoted in 2023 to scale ownership of issues to site operators and reduced both Repeat Defect Rate and Resolved Within Service Level Agreement Rate by 10%.

- Realized annual cost savings of $204,400 by championing the adoption of Single Product Pallet Stations for all Inbound shifts and extended this innovative solution across the entire network to ensure the widespread adoption of a more efficient and cost-effective process by similar sites. - Streamlined the Non-Conveyable Freight process in collaboration with Inbound and Outbound Operations Managers, establishing standardized procedures for the seamless transfer of Non-Conveyable Freight from Amazon Robotics Sortable Fulfillment Centers to Traditional Non-Sortable Fulfillment Centers. Subsequently, scaled this optimized process with similar sites in the network to enhance operational efficiency. - Successfully created a Replenishment Tracking Tool and standard work across shifts to reduce Replenishment DPMO (Defects Per Million Opportunities). DPMO had a month-over-month Delta of -75.3% becoming #1 in the region and this success was sustained throughout Peak (Q4). Best practices were shared with similar sites and the network DPMO improved by 62%.- Developed and advanced the careers of 26 Tier 1 Associates, guiding their progression to Tier 3 Process Assistants. Notably, this group includes seven current L4/L5 Area Managers and three L6 Operations Managers. Achieved this by recognizing and enhancing their strengths while providing targeted coaching to capitalize on their growth opportunities.Conceptualized and implemented an official inbound dock standard work document to a centralized wiki. - Ensured that the resources were comprehensive, enabling value-added communication and best sharing across shifts and sites.- Achieved #1 Stow Team in regards to Quality and Productivity for Peak 2018 by developing the Amazon Associates from Launch and following up with all barriers faced to ensure each Amazon Associate’s success.- Launched Water Spider Teams for all of Inbound allowing for more efficient Water Spider performance and a reduced Throughput Per Hour by 7.3%

• Assist fellow ASU Housing staff with solving various community-related problems as well as handling crisis situations• Must respond to emergency situations in a timely, professional manner while remaining calm and efficient• Work closely with management to provide quality customer service for residents; I interact with a lot of people • Use Excel extensively for cataloging and organizing as well as making calculations

•The CenturyLink St. Louis sales office saw a 14% increase in sales during my tenure at the company.Analyzed Fortune 500 companies and their supply chains to find problematic or inefficient areas, then suggested the sales team target a company with one of CenturyLink’s products or business solutions.•Partnered with both the Head Marketing and Sales team to develop the best action plan possible; closed the gap between the two which led to a better understanding of our customers and a more efficient use of company time.

• Gained a unique perspective of a corporation’s supply chain by helping run a supply chain for an entire summer• Assisted management with planning and running the floor of a large manufacturing and distribution facility• Often worked with the procurement team to learn how the best purchasing decisions are made with Sterilite• Consulted on truck scheduling and saw the consequences of various supply chain problems, e.g. trucks arriving late• Worked with the manufacturing plastic-molding machines as well as basically every other machine there, so I have a great understanding of how assembly lines work and how a plant functions throughout any given day