Chris T. Email & Phone Number

Promoted and charged with 24x7 oversight of all core systems for the FNIS EFT $150 million division handling the authorization and settlement of 700+ million ATM/Debit card transactions. Application and server support to 11,000 web-based users; directed tier-3 technical support for all hardware and software issues. Developed and managed $1+ million annual budget; directed all external and internal audit engagements.• Propelled systems to 300% growth over a five year period from 180 to 700 million ATM/Debit card transactions. Injected system redundancy to complement industry-driven high availability requirements.• Launched disaster recovery site to accommodate the daily settlement of 2+ million ATM/Debit card transactions.• Developed metrics to measure systems health and resource capacity; maximized switch availability through predictive monitoring; achieved # 1 ranking by Pulse network.• Attained $.2M cost reductions and improved SLA through end-to-end decommission of legacy systems.• Reengineered data storage environment to support 18+ million client-based reports; reduced risk of data loss and improved storage cost management.• Ensured 100% compliance of all regulatory, industry and internal driven audits.• Championed, developed, and published system security policies and guidelines in response to regulatory requirements. Collaborated with key players to garner full organizational support and buy-in. Generated, cataloged and provided quarterly detail analysis reports to management and department business owners. • Identified, provisioned and integrated cost-effective security solutions utilizing file integrity checking, event log consolidation, encryption, patch management and secured file delivery methods to mitigate risk within the organization.

InterCept, Inc. was a leading financial services provider for 400+ financial institutions, providing Debit/ATM card transaction processing, transaction capture/settlement and other payment processing services. InterCept, Inc. was acquired by Fidelity National Information Services in 2004.Recruited to build and inject process improvement and facilitate innovative architectural re-engineering of mission-critical systems.• Key team architect in the Unisys to Stratus system migration; 300 institutions, 1,600 ATMs, and 10 networks.• Directed multi-phased, web-based migration; increased traffic by 60% within the first six months of release.• Provided technical leadership in the installation of a standardized integrated card management system; achieved 50% adoption and deployment by core processors within the first 12 months of release.• Researched, designed, wrote requirements and implemented IVR (Integrated Voice Recognition) systems for gift card and card activation.• Developed and implemented Software Development Life Cycle process methodology: - Consolidated issues using proven open-source web problem tracking tool. - Increased project capitalization by injecting time management into the development lifecycle. - Replaced ad-hoc gatherings with formalized quality assurance and release meetings. - Published standardized technical requirements specification documentation. - Instituted release implementation procedures and guidelines.

(Formally Equifax Healthcare EDI to 1996 / NDC Health EDI to 2001)Medunite provided a full range of services to healthcare providers including eligibility, status reporting, claims submission and remittance processing. Medunite was purchased by ProxyMed in 2003.Attained roles of increased leadership through promotion and expansion of responsibilities including the 24/7 oversight of multi-platform systems, approval of system architecture and directing technology-related planning and cost estimates. Developed and managed annual budgets of $.7M; provided overall leadership up to 25 employees.• Released NDC Assist and Connect, the recognized pioneer in the Internet Physician enrollment and claims processing market; web site achieved national recognition within the first three months of launch.• Leveraged NDC Assist/Connect’s portability; used co-branding and private labeling to create additional revenue streams through license and transactional models.• Organized a multi-time zone environment; built unified development teams of up to 12 technical personnel in Atlanta, GA, and Bangalore, India; reduced time to market of projects by 30%.• Consulted as technical advisor in the due diligence and infrastructure integration of NDC Health EDI/Medunite’s 100,000 physician-based network.• Consolidated disparate claims processing functionality; achieved 25% year-over-year growth in transaction volume; built a system capable of handling 100+ million transactions per year.• Spearheaded Y2K remediation; saved $.5M in cost using internal staff.• Championed, multi-platform technical support desk initiative; cultivated inter-department liaison; improved development team efficiency by more than 25%.• Instituted departmental enhancements; developed management tools to track progress and measure true cost of projects, published division-wide weekly statistics and initiated developer-mentor training program to increase in-house subject matter expertise.

Electronic Tabulating Service provided payer-defined edit processing, claims submission and reporting for physician-based providers. Electronic Tabulating Service was acquired by Equifax Healthcare EDI in 1994.Complete responsibility for all product development and technical support; managed a $.3M annual budget.• Built a highly motivated and proactive technical team from 4 to 10 developers in less than 15 months. • Directed the migration of 600+ legacy programs to a PC-based system using OS/2, Micro Focus COBOL, REXX and LAN Manager platforms. Improved processing time by 70%.• Increased transaction volume by 120% within 12 month period.