Chris Tran Email & Phone Number

Responsible for overseeing the day-to-day operations of a 2000 person capacity/22,000 square foot special event venue consisting of the following departments: Nightclub / Restaurant / Sales and Special Events / Beverage / Server / Security.Managed all accounting related to sales collected during operation including, but not limited to: cash processing, credit card procedure management, petty cash, control of in-house safe, point of sales system, and profit and loss standards.Managed vendor/outside partners' relationships to ensure timely execution and competitive rates for products and services.Created, planned, and executed promotional aspects of the venue including entertainment, advertisement, social media outlets, celebrity hosts, celebrity performances, interior and exterior visual/lighting makeup.Maintained and created relationships with clients of the venue and members of competitive venues to uphold current relations and secure potential business.Oversaw 100+ staff members through hiring, scheduling, floor management, and creating and upholding steps of service standards.

Managed 60+ staff members through hiring, scheduling, and floor management.Conducted business/revenue analysis for department through creation of sales reports, tracking, and profit and loss analyzing matrix involving $9 million in annual sales.Managed product inventory, purchase, delivery, and invoice processing.Trained as head programmer for MICROS point-of-sale system.Performed floor management for the food and beverage operation of three venues.Handled guest disputes and customer service related responsibilities.Promoted to Operations Manager after 10 months of employment. Awarded Manager of the Quarter - July 2009.

• Rebuilt internal website (FriarNet) while responsible for providing content / design and increasing staff utilization (400% increase in usage).• Established professional relationships with corporate and community partners including Season Ticket Holders and fans. • Provided ongoing support for other departments.o Entertainment: Game day event assistance, video logging.o Public Relations and Special Events: Event logistics coordinator, Press Release copy editing.o Community Relations: Organized Padres Foundation donations, event volunteering.o Media: Postseason media credential distribution.o Ballpark Management: Compiled MLB Postseason Handbook for National League Playoffs.• Project support for Minor League affiliates on behalf of Department Director.• Drafted and executed responses to incoming correspondence through club website (5,600 responses).

Bachelors, English

Bachelor Of Arts, English