Christy Decker Email & Phone Number

Hagerstown, Md, Us

Remote

Responsible for successful implementation of the bi-annual releases for MasterCard, VISA and Diners International.Understand and interpret the rules, regulations, and interchange requirements for MasterCard, VISA, and Diners International.Analyze and create requirements for the Business Requirement Document (BRD), present release changes to business units, create and review testing.A subject matter expert assigned to projects for analysis of the requested changes and ensuring a successful implementation. Trained Compliance Managers on platform functionalities and testing.Systems used: Microsoft Office: Excel, Word, and Power Point, including internal FDMS systems: dispatch, TSO, MSA.

Responsible for successful implementation of the bi-annual releases for MasterCard, VISA and Diners International.Understand and interpret the rules, regulations, and interchange requirements for MasterCard, VISA, and Diners International.Analyze and create requirements for the Business Requirement Document (BRD), present release changes to business units, create and review testing.A subject matter expert assigned to projects for analysis of the requested changes and ensuring a successful implementation. Trained Compliance Managers on platform functionalities and testing.Systems used: Microsoft Office: Excel, Word, and Power Point, including internal FDMS systems: dispatch, TSO, MSA.

Completed BIN/ICA paperwork for the Associations. Reviewed interchange qualifications throughout all of the phases of testing and documenting my findings to the Conversion team.Liaison for the Conversion team with VISA and MasterCard.Document pre vs. post interchange analysis and hand-off to the Bank/Merchant conversion to the business owner.Open trouble reports/one pagers when issues arise.Trained new hires for merchant conversions.Developed detailed procedures for Association paperwork for BIN and ICAs.Systems used: Acrobat, Microsoft Office: Excel, Word, and Power Point, including internal FDMS systems: dispatch, TSO, MSA.

Research and identify reasons why the merchant received billback fees on their account.Effectively trained new hires and incorporated incentive programs for Proactive Group.Pull and analyze PTS reports to identify merchant’s reason for receiving billbacks and send a letter with an explanation.Prepare reports on quality and productivity within Proactive Group.Access Documentation and calculate the percentage the merchant has been charged for billbacks.Submit RM callbacks to suggest changes or to update the merchant’s account.Maintain inventory levels and resolving investigations within SLA.Helped train new hires. Coordinate with Visa and MasterCard in identification of merchant’s billback fees.Meet and exceed all departmental productivity and quality standards consistently.Systems used: Word, Excel, Windows, Mainframe, Lotus Notes, DXR, Optical and Power Point.

Assisted clients pertaining to their accounts status. Including billbacks, funding, deposits, security, chargebacks, and sales leads.Answered high call volumes daily.Met and exceeded quality standards consistently.Helped train new hires.Systems used: Windows and Mainframe.

Current General Studies

High School Diploma