Christy Markham-Threlkeld Email & Phone Number

United States

Sherwood, Arkansas

• I mentored, developed, and led the Quality Assurance team to adopt industry-leading QA practices. As a result, there was a 40% decrease in processing defects and a 20% increase in customer satisfaction scores.
• I was responsible for leading quality assurance efforts by conducting regular audits, analyzing trends, and implementing corrective actions. This led to a 30% improvement in quality and performance levels, which.
• I created training programs on Six Sigma methodologies and conducted post-training reviews. Moreover, I tracked quality metrics for more than ten departments and updated the leadership to use them for performance.

Arkansas

• Led a review of the Southern Arkansas market across the region, identifying operational inefficiencies and implementing a reorganization plan that improved customer satisfaction ratings by 20%.
• Managed the recruitment process for a team of 10 direct reports, resulting in a 30% reduction in time-to-hire and a 25% increase in overall team productivity.
• Introduced a comprehensive performance management system, including regular performance appraisals and targeted feedback, which led to a 20% improvement in employee engagement and a 15% increase in individual.

• I provided coaching and mentorship to associates regarding the company's values and Brand Promise. This resulted in a 15% improvement in customer satisfaction scores and a 27% increase in customer loyalty.
• I conducted a coaching program that empowered the Little Rock team to achieve a 25% increase in productivity, leading to a record-breaking quarter and a 36% boost in overall store revenue.
• I implemented a comprehensive training program for the Little Rock office, resulting in a high performing-team that exceeded monthly sales targets and contributed to % revenue growth of 25%.