❖ Conducts a personal risk management survey to assess our client’s exposures.❖ Makes recommendations to address exposures that threaten our client’s wealth.❖ When the market allows, quotes insurance products from an apples to apples perspective, but also with recommendations based on our survey.❖ Provides a thorough insurance renewal summary on an annual basis.❖ Provides on-going service to address our client’s changing insurance needs.

❖ Maintain knowledge of state and federal laws and regulations applicable to mortgage and consumer lending as well as knowledge of loan processing, closing and servicing practices.❖ Recommend best available exit strategy for borrowers while reducing loss severity for the investor.❖ Implement workout options and decline files in accordance with departmental guidelines❖ Review purchase offers, negotiate counter offers as well as closing fees and issue short sale approval letters upon offer acceptance for major financial institutions (US Bank, Bank of America and One West Bank/Indymac) and in accordance with investor guidelines. ❖ Communicate professionally and effectively on a daily basis with real estate agents, attorneys, investors and borrowers and various third parties regarding the status of the short sale process. ❖ Review marketing strategies, listing history and offer activity to ensure properties are listed adequately in order to obtain a valid offer per investor requirements. ❖ Maintain a caseload of up to 100 loans

❖ Reviewed and approved to pay livestock claim submissions within 24 hours of receipt.❖ Processed, billed and reconciled monthly livestock reports for all agricultural policies.❖ Verified the accuracy of and processed all incoming livestock endorsements and policies from the insurer. ❖ Electronically attached and processed all transportation insurance policy endorsements. ❖ Processed transportation and workers compensation reports. ❖ Compiled, organized and mailed monthly reporting supplies to the insured at policy renewals. - Reconciled monthly direct bill commission statements. ❖ Provided underwriting support to identify and correct policy discrepancies. ❖ Handle special projects as assigned.

❖ Evaluated and assessed assigned loan files for quality control review to ensure all documents are within the requirements of the internal policies and procedures as well as applicable state and federal regulations. ❖ Performed integrity check of uploaded data and loan documents to ensure all information is 100% accurate to meet closing audit requirements.❖ Identified and documented all findings of any company standards or any regulations were not being followed.❖ Maintained knowledge of state and federal laws and regulations applicable to mortgage and consumer lending as well as knowledge of loan processing, closing and servicing practices.❖ Worked with department teams to research and correct data due to mapping and/or formatting errors❖ Identified discrepancies in data and documentation and ensures corrections are made prior to short sale completion❖ Reported daily findings and ongoing unresolved issues to management for resolution❖ Assisted with the maintenance of policies and procedures; including researching, identifying and closing all processing gaps

❖ Maintained knowledge of state and federal laws and regulations applicable to mortgage and consumer lending as well as knowledge of loan processing, closing and servicing practices.❖ Recommended best available exit strategy for borrowers while reducing loss severity for the investor.❖ Implemented workout options and declined files in accordance with departmental guidelines❖ Reviewed purchase offers, negotiated counter offers as well as closing fees and issued short sale approval letters upon offer acceptance for major financial institutions (One West Bank/Indymac) and in accordance with investor guidelines. ❖ Communicated professionally and effectively on a daily basis with real estate agents, attorneys, investors and borrowers and various third parties regarding the status of the short sale process. ❖ Reviewed marketing strategies, listing history and offer activity to ensure properties are listed adequately in order to obtain a valid offer per investor requirements. ❖ Maintained a caseload of 150+ loans with a minimum of 98% accuracy of all short sale packages

❖ Reconciled various reports generated by others for accuracy of receipts and/or disbursements.❖ Maintained a diary system of pending matters so as to insure appropriate follow-up.❖ Investigated, tracked, and resolved or properly refered accounting or documentation problems and discrepancies.❖ Key entered information into various systems as assigned.❖ Updated account, vendor and/or customer records through computer input. Typed a variety of documents, reports and records.❖ Responded to incoming phones calls and/or emails by providing assistance, transferring the call or taking messages.❖ Established and maintained effective communication and coordination with company personnel and management.❖ Maintained regular contact with other departments to obtain and convey information and/or to correct transactions.

❖ Sold various types of insurance policies to individuals on behalf of insurance companies, including automobile, fire, life, property or specialized policies such as marine.❖ Formulated and presented new insurance quote proposals and contacted current policyholders for cross sell opportunities.❖ Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. ❖ Contacted policyholders to deliver and explain policy and suggest additions or changes as needed.❖ Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. ❖ Customized insurance programs to suit individual customers, often covering a variety of risks. ❖ Explained features, advantages and disadvantages of various policies to promote sale of insurance plans. ❖ Performed administrative tasks, such as maintaining records and handling policy renewals. ❖ Developed marketing strategies to compete with other individuals or companies who sell insurance. ❖ Contacted underwriter and submitted forms to obtain binder coverage. ❖ Conferred with clients to obtain and provide information when claims are made on a policy. ❖ Monitored insurance claims to ensure they are settled equitably for both the client and the insurer. ❖ Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.❖ Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. ❖ Attended business networking events such as Business Women’s Luncheon, Women 2 Women Luncheon and Olathe Chamber meetings and events.

❖ Handled inbound calls for first report of personal lines insurance claims (Auto, Homeowners, Non-Auto Liability).❖ Confirmed coverage for claims and implemented settlement process.❖ Provided status of claims to policyholders, repair companies and claim adjusters as requested.❖ Offered services such as rentals, repair services, fire/water restoration, and more to policyholders.❖ Corresponded with and set/maintained schedules for property and casualty field claims adjusters.

❖ Sold various types of insurance policies to individuals on behalf of insurance companies, including automobile, fire, property or specialized policies such as marine.❖ Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. ❖ Contacted policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes. ❖ Ensured that policy requirements are fulfilled and all appropriate forms are accurately completed. ❖ Customized insurance programs to suit individual customers, often covering a variety of risks. ❖ Explained features, advantages and disadvantages of various policies to promote sale of insurance plans. ❖ Performed administrative tasks, such as maintaining records and handling policy renewals. ❖ Selected company that offers type of coverage requested by client to underwrite policy. ❖ Contacted underwriter and submitted forms to obtain binder coverage. ❖ Conferred with clients to obtain and provide information when claims are made on a policy. ❖ Monitored insurance claims to ensure they are settled equitably for both the client and the insurer.

❖ Balanced currency, coin, and checks in cash drawers at end of shifts, and calculated daily transactions using computers, calculators, or adding machines.❖ Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agree, and that accounts had sufficient funds.❖ Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.❖ Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.❖ Entered customers' transactions into computers in order to record transactions and issued computer-generated receipts.❖ Counted currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.❖ Balanced cash vault, ATM and cash drawer on a daily basis without any shortages or overages. ❖ Redeemed and ordered savings bonds.❖ Identified and processed all foreign checks for collection.❖ Updated back procedures in shared directory for employee use.