Christy G. Email & Phone Number

Performed independent audits, loan assessments, and process reviews to identify errors, mitigate risks, and improve internal procedures. Analyzed operational data to determine root causes, conducted statistical analysis, and escalated quality events for resolution. Led Calibration sessions with operational management, recommending changes and developing strategies for risk reduction. Implemented Corrective and Preventive actions (CAPA), ensuring effective resolution. Communicated with clients to address concerns and provide solutions. Managed procedures, identified risk mitigation opportunities, and delivered analytical responses. Led research and projects as required.

Analyze loan level files and policies and procedures on behalf of clients, and servicing reporting for escrow advances, lender place insurance and fee research. Accurately verify, enter, and/or memo insurance information in relation to all escrow product/coverage types. Update loan history based on research and documentation received. Gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results. Understand and follow correct processes and/or procedures and maintain knowledge of escrow servicing regulations to remain in compliance with Federal, State, and agency-specific guidelines. Meet or exceed set goals and assigned workload expectations for productivity.• Recognized as being a top producer for the month of May 2023

Remote

Manage a monthly pipeline of 60+ loans. Thoroughly balance CD’s with all parties collectively. Accurately prepare and review Closing Package Documents for broker and title vendors. Effectively communicate via email with internal departments and outside partners. Initiate wire for funds to be released.•Consistently achieved 0% defect rate, and reduced risk of loans not being eligible for sale.•Recognized as being a top producer for closing 90+ loans in a single month•Chosen for QC project where I provided feedback to the CD Workup Team on their review of files

Plano, Texas

Work with multiple Dealers, DMVs, and Customers accordingly to ensure that the lienholder is placed properly on title. Ensure that QA baseline metrics are met with every inbound or outbound call completed. Review of loan documentation, titles, emails, voicemails, and reports daily to ensure progress is being made to complete lien placement.• Recognized as Coordinator of the Month for May 2019 by Manager for behavioral and technical attributes to the team• Achieved 100% QA for inbound and outbound calls compared to departmental goal of 95%• Chosen for special project working through aged files to get title liens placed.

Plano, Texas

Manage monthly pipeline of 60+ loans. Accurately prepare and review Closing Package Documents for internal and external vendors. Effectively communicate with Internal Departments and outside affiliates through phone and email. Set up wire for funds to be released and collect funding documents.• Consistently achieve departmental lowest defect and error rate; selected as departmental closer for specialty loans requiring knowledge of multiple state guidelines.• Reduced defect rate to 2% across site by creating and implementing a checklist for Closers.• Ensure that closing package documents are executed correctly based on Federal and State Regulations and Requirements by reviewing the executed documents prior to disbursing funds.• Recognized as “Closer of the Month” by funding the most number of loans with no defects.• Selected to mentor several peers and review work for accuracy; decreased their errors and defects.• Achieve continuous 0% Defect Rate compared to departmental goal of < 3%, significantly minimizing risk to company by creating workflow checklist that ensures no key points are missed during closing of loans.• Chosen for Pilot Program to collaborate with Attorney for loans closing in a trust; ensured documents are drawn, executed, and recorded in correct manner which eliminated a significant number of clerical errors and the need to have customers re-execute documents.

Addison, Texas

Managed pipeline average of 60+ monthly loan files. Researched and reviewed titles for liens and potential barriers to closing. Reviewed for accuracy and quality and prepared documents to send to settlement agents for closing. Reviewed HUD1 settlement statements and communicated corrections needed to settlement agents. Set wire for funds to be released and collected funding documentation / gave disbursement authorization.• Achieved status as Top Closer in mortgage operations for four sequential quarters.• Consistently recognized for highest quality levels achieving a 0% Defect rate in HUD accuracy and defects.Mortgage Closer II (2012 – 2013)• Achieved top level in quality with a 0% Defect rate in HUD accuracy and defects.• Received recognition for being most independent Closer, with no supervision needed.

Addison, Texas

Managed portfolio / pipeline of 200 loans in default (FHA, conventional and second mortgage) and guided customers through loan modification process. Reviewed loans, verified documentation, submitted file for underwriting, document chasing, and asset documentation for imminent default loans. • Researched documents through multiple systems; updated debts section of Loss Mitigation Financials system after reviewing credit report.• Received Most Independent Award for needing the least amount of supervision and assistance from management.• Received Quality Star for getting the top score in quality assurance for customer calls.• Named Most Valuable Player for helping peers as needed and helping management with escalations.Collection Specialist, Home Equity Line of Credit (2010 – 2011)Collected delinquent HELOCs (Home Equity Line of Credit). Handled HELOC and HELOAN accounts that were 60-149 days past due.

Provided bank services to a diverse customer base (including a large Spanish speaking population). Cross-sold bank services and products. Processed deposits and paid out funds; recorded transactions accurately and balanced each day’s operations. Entered transactions into computer and issued customer receipts.• Recognized as Top Performer having opened the most loans for branch within a month.