Christy L. Email & Phone Number

Mckinney, Texas, United States

• Led development projects spanning rebate program and payout management, pricing, accounting, and operations, utilizing the OutSystems Low Code platform to ensure successful delivery on time and within budget for use across all SRS and Heritage branches.• Acted as a liaison between stakeholders and in-house & off-shore development teams, ensuring alignment of product vision with business objectives, resulting in high-quality solutions that meet stakeholder needs.• Facilitated… Show more • Led development projects spanning rebate program and payout management, pricing, accounting, and operations, utilizing the OutSystems Low Code platform to ensure successful delivery on time and within budget for use across all SRS and Heritage branches.• Acted as a liaison between stakeholders and in-house & off-shore development teams, ensuring alignment of product vision with business objectives, resulting in high-quality solutions that meet stakeholder needs.• Facilitated requirement gathering sessions and crafted comprehensive user stories, prioritizing features based on business value and ensuring efficient use of resources.• Employed documentation to aid businesses in effectively visualizing and communicating intricate processes.• Managed User Acceptance Testing (UAT) processes to ensure solutions met stakeholder expectations and maintained product integrity throughout the development lifecycle.• Oversaw documentation efforts, including requirements specifications, design documents, and user guide, ensuring clarity and consistency to support ongoing development and maintenance.• Suggested and implemented improvements to in-house applications, contributing to increased efficiency and usability across all SRS and Heritage branches• Facilitated collaboration among offshore teams, including developers, business analysts, QA engineers, and UI/UX designers, ensuring alignment with project objectives and timely delivery across global teams. Show less

Mckinney, Texas, United States

• Utilized agile methodologies to oversee the end-to-end product development process, from sprint planning and backlog grooming to daily stand-up meetings.• Worked closely with internal stakeholders to align user requirements with business goals and objectives, ensuring product development stayed on track.• Conducted in-depth analysis and stakeholder interviews to identify process inefficiencies, utilizing data to pinpoint pain points and bottlenecks.• Presented improvement… Show more • Utilized agile methodologies to oversee the end-to-end product development process, from sprint planning and backlog grooming to daily stand-up meetings.• Worked closely with internal stakeholders to align user requirements with business goals and objectives, ensuring product development stayed on track.• Conducted in-depth analysis and stakeholder interviews to identify process inefficiencies, utilizing data to pinpoint pain points and bottlenecks.• Presented improvement recommendations to management for review and implementation, driving positive change across the organization.• Fostered cross-functional communication and collaboration between technical and non-technical stakeholders, designing and implementing new processes that increased efficiency and reduced costs. Show less

Mckinney, Texas, United States

• Acted as the ERP resource between in-house business users and external technical vendors in various business projects, including E-commerce, Account Payable, Account Receivable, Cash App, Credit, and Lien Rights Management• Collaborated with senior leadership and project managers on the definition and implementation of project goals• Defined, analyzed, and communicated business requirements to stakeholders• Developed data files, assisted with automated data transfer, and created… Show more • Acted as the ERP resource between in-house business users and external technical vendors in various business projects, including E-commerce, Account Payable, Account Receivable, Cash App, Credit, and Lien Rights Management• Collaborated with senior leadership and project managers on the definition and implementation of project goals• Defined, analyzed, and communicated business requirements to stakeholders• Developed data files, assisted with automated data transfer, and created business reports• Ensured validity and accuracy of data for various business reports• Performed and assisted with User Acceptance Testing (UAT) with key stakeholders• Participated in the analysis of business processes and procedures to identify opportunities for improved efficiency Show less

Mckinney, Texas, United States

• Provided administrative and application support for the ERP system and multiple business applications used by over 3000 users on a daily basis across over 500 US locations for SRS Distribution and Heritage Family of Companies• Educated and trained internal users on the day-to-day business operation features of the ERP system, including sales features and reporting, credit card, payment and invoicing systems, and document storage/imaging system• Defined technical problems, analyzed… Show more • Provided administrative and application support for the ERP system and multiple business applications used by over 3000 users on a daily basis across over 500 US locations for SRS Distribution and Heritage Family of Companies• Educated and trained internal users on the day-to-day business operation features of the ERP system, including sales features and reporting, credit card, payment and invoicing systems, and document storage/imaging system• Defined technical problems, analyzed symptoms, identified root cause, documented resolutions, and engaged various departments when needed, including external technical vendors• Collaborated with internal and external teams to ensure the timely resolution of issues and the efficient operation of the ERP system and business applications• Developed and maintained system documentation, including user manuals, technical procedures, and standard operating procedures to ensure consistency and accuracy in business processes and application usage. Show less

Dallas, Texas

• Successfully migrated various departments, including Account Holder, Fabrication, Templating, Installation, Accounting, Purchasing, onto the new ERP system (SPS)• Monitored and managed the ERP software development project through multiple phases, ensuring on-time and on-budget completion• Provided day-to-day support activities, including educating and training users on the new ERP system• Provided technical leadership for modifications, bug fixes, and new enhancements, and… Show more • Successfully migrated various departments, including Account Holder, Fabrication, Templating, Installation, Accounting, Purchasing, onto the new ERP system (SPS)• Monitored and managed the ERP software development project through multiple phases, ensuring on-time and on-budget completion• Provided day-to-day support activities, including educating and training users on the new ERP system• Provided technical leadership for modifications, bug fixes, and new enhancements, and communicated requests to developers• Collaborated with business stakeholders and developers to discuss technical aspects of business solutions and ensure requirements were met• Conducted user acceptance testing (UAT) to ensure that the new ERP system met business requirements and user expectations• Developed and maintained system documentation, including user manuals, technical procedures, and standard operating procedures to ensure consistency and accuracy in business processes and application usage. Show less

Dallas, Texas

• Hired, trained, and supervised an IT team for all office locations in the US, ensuring optimal performance of business-critical network, workstation equipment, user applications, and databases for all Allied Stone locations in Texas and Oklahoma• Evaluated existing IT and ERP systems and processes to identify improvement opportunities and implemented changes to increase efficiency and productivity• Oversaw day-to-day IT operations using a helpdesk ticket system, providing technical… Show more • Hired, trained, and supervised an IT team for all office locations in the US, ensuring optimal performance of business-critical network, workstation equipment, user applications, and databases for all Allied Stone locations in Texas and Oklahoma• Evaluated existing IT and ERP systems and processes to identify improvement opportunities and implemented changes to increase efficiency and productivity• Oversaw day-to-day IT operations using a helpdesk ticket system, providing technical advice to IT staff on software, hardware installation, and data communication• Guided the transition to various new platforms, including Citrix environment/ERP application, ensuring a smooth transition for all users• Served as a key resource on existing internal ERP system features and coordinated the database migration to a new ERP system• Oversaw scheduling and availability of technical staff to ensure coverage of hours was always provided• Identified and resolved system bugs using SQL queries on a daily basis and assisted business users in better understanding technical requirements• Provided support for multi-site connectivity for LAN, WAN, VoIP phone systems, and remote connectivity through Windows Remote Desktop Connection and WYSE/10zig terminal• Provided desktop support coverage for six US office locations, including Windows desktop, Windows Server OS, Citrix, MS Office, MS Outlook within Exchange 2010/2013/2016 environment• Created, managed, updated, and configured company websites with marketing and SEO teams to enhance the company's online presence and increase website traffic. Show less

Dallas, Texas

• Worked closely with stakeholders and business users to gather user requirement and create functional specification• Facilitated clear communication between development team and stakeholders to ensure requirements are fully understood and executed accurately• Utilized SQL queries to identify and troubleshoot system issues, as well as assist business users in creating technical requirement documents• Investigated and identified possible causes of system bugs to ensure prompt… Show more • Worked closely with stakeholders and business users to gather user requirement and create functional specification• Facilitated clear communication between development team and stakeholders to ensure requirements are fully understood and executed accurately• Utilized SQL queries to identify and troubleshoot system issues, as well as assist business users in creating technical requirement documents• Investigated and identified possible causes of system bugs to ensure prompt resolution• Created user interfaces using Adobe Photoshop and Balsamiq wireframing and mockup tool• Developed new features, enhance existing ones, and release bug fixes after thorough testing and documentation• Supported multi-site connectivity for LAN, WAN, VoIP phone systems, and remote connectivity through Windows Remote Desktop Connection and WYSE terminal• Provided desktop support for four US office locations, including Windows desktop, Windows Server OS, MS Office, MS Outlook, Exchange 2010, and Active Directory• Enhanced company and product visibility through keyword placement suggestions, Google Analytics research, social media management, monthly e-newsletter campaigns, and link building with marketing and SEO teams• Managed and update company websites in collaboration with marketing and SEO vendors to ensure optimized content and functionality. Show less

San Jose, Ca

• Researched and generated marketing strategies to increase exposure of company’s product • Created professional business profile & engaging content in online communities• Monitored and tracked online traffic by using analytic tools such as Google Analytics, Facebook Insight