Christy Lee Email & Phone Number

Singapore

Singapore

I play a pivotal role in ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. My key responsibilities include:Building Strong Relationships: I proactively engage with customers, developing strong, trust-based relationships to understand their needs, challenges, and goals.Driving Customer Success: I work closely with customers to ensure they fully utilize our solutions, providing guidance, best practices, and tailored strategies that align with their business objectives.Onboarding & Training: I lead the onboarding process, ensuring a smooth transition and successful adoption of our products. I also provide ongoing training and resources to help customers stay informed and empowered.Customer Advocacy: I serve as the voice of the customer within our organization, advocating for their needs and collaborating with cross-functional teams to drive product improvements and innovation.Retention & Growth: I focus on customer retention and expansion, identifying opportunities for upselling and cross-selling, while ensuring a high level of customer satisfaction and loyalty.Data-Driven Insights: I utilize data and analytics to monitor customer health, identify trends, and take proactive measures to mitigate risks and seize opportunities.Problem Resolution: I act as a point of escalation for customer issues, working diligently to resolve challenges and ensure a positive customer experience.

Singapore

Singapore

Marketing & strategyProductsIdentify and strategize new concepts and ways to up-sell/cross-sell to increase revenueBuilt brand awarenessCreation of digital touch points’ lifecycle journeyOperationsSpearhead the migration and maintenance of the CRM system (Webpower to Salesforce Marketing Cloud)Maintenance of customer dataCreating new systems and procedures to amplify productivity, which may include organizational changes to make these processes more efficient.Active involvement in two agile hives:Engaging funnels hiveMobile app hiveReporting & analysisBuild and maintain relevant customized dashboards for stakeholder’s key business decisionsForecasting models – key data metricsDevelop root-cause analysis models to identify key business insights and issuesTrack incremental impact of product features using key KPIsMaintain models to extract market data to intelligently inform engagement led product featuresAccomplishments:Spearheaded and oversaw the upgrade migration of email service provider (Webpower) to a new customer relationship management platform (Salesforce Marketing Cloud)

Singapore

• Overall responsibility to develop and manage digital marketing campaigns, as well as manage and optimize all social, digital and marketing automation platforms, including via proper tagging. To automate and set up programs. Marketing campaigno Weekly Promotions o Destination eDMo Ecommerce / Ancillary programs o Transactional Programs o UTM codes tracking and report managemento Double Click Management (DCM)• Search Engine Optimization Managemento Google Analytics admin management and insights for Scoot, Tigerair & Tigerair Taiwan o Identifying and building links in online campaigns for search best practices (SEO)o In a process to setting up a SEO interactive map we fly to for Tigerairo Track, report, and analyze website analytics and PPC initiatives and campaigns o Work with the development team to ensure SEO best practices are properly implemented on newly developed codeo Manage all brands tag implementationo Liaising with vendor about contract and job scope• Meta Search and partnership programso Run prompt scriptso Write insights of weekly reporto Ancillary/ Partnership reports• Manage department weekly reporto Run prompt scriptso Write insights of weekly reporto Improve campaign set up base on reports.• Manage and maintain the organisation’s websiteo Languages English, Korean, o Improvement with use of datao Localising email content and layout of emai• Assist with Mobile App. o Find UI/UX experience on competitors and try to implement a better booking flow. o Analytics of App Annie• Website upsell Data and products (Boxever/Salescycle)o Manage Database through Boxevero Improvement with use of datao Localising email content and layout of email

Singapore

Using Data to...Set up a fresh new look to Scoot Newsletter

Team/staff administration• Planning of company monthly bonding session• Hiring and managing staff training• Working closely with HR department for staff’s payroll and commissions• Boosting company staff moraleAccounts and Marketing Operations.• Manage clients' request for marketing and events matters• Managing tele-callers and contact discovery staffs, making sure there are on their targets• Daily inbound call report for clients• Weekly leads report for clients• Setting up appointments between client and their prospects• Development of marketing and communication materials• Maintenance of office setup, PABX system and environment• Setting and preparation of clients events• Managing Salesforce and Eloqua on clients behalf.• Eloqua digital per clicks per day report.• Conceptualisation marketing campaigns for clients• Facebook page insights report• Email Marketing, sending event email mailer to database though SMART Serial MailVendor management• Sourcing and comparing 3 quotes to let client choose.• Liaising with suppliers• Ordering goods and checking inventory upon arrival at clients venue• Preparing payments to vendorService• Providing full customer service for clients• Preparation of all events sponsored by clients

Toh Guan

The people who brought you frolick and milkalicious

 Responsible for all administrative support to the advertising department across Asia  Maintained publication’s circulation database and provided support for marketing campaigns to obtain quality database of guests Maintained a close working relationship with vendors and oversaw set up and fabrication of materials for events Onsite coordination and execution of all events

Bachelor'S Degree, Business Science Management

Global Diploma, Hospitality And Toursim

O Level, Food & Nutrition

Activities and Societies: House Vice CaptainI was involved with inter house competition.