Christy John Email & Phone Number

San Diego, Ca, Us

New York, New York, United States

Working as the Director of Housing Operations and Project Delivery for the NYS Governor’s Office of Storm Recovery, I monitor and ensure the program’s adherence to the approved budget while working with the legal team in extending and revising budgets. I conceptualize new strategies and policies to help applicants who are having difficulty meeting the standards, consequently reducing the number of people sent to recapture, allowing applicants to keep their funding, and preventing additional expenses for the applicants. I also identified operational gaps and created reports regarding data discrepancies to resolve issues, resulting in enhanced data accuracy.

New York, New York, United States

Serving as the Deputy Director of Housing Operations, I administrated various processes for four public housing projects worth $30M+, including issuing bidding, soliciting contracts, negotiating bidding prices, selecting vendors, and approving drafts for contractual task orders while collaborating with the legal/executive team and HTFC. I instigated developmental initiatives and coordinated with the office’s technical team in establishing a new record system that organized contractual documents from various drives and systems, resulting in a more efficient contract closeout process and productive daily operations. I also managed QC review procedures for tenants affected by storm-related damage while collaborating with the technical team to automate filling out forms based on the record system, consequently streamlining operations and reducing the overall process time by 8 hours. Furthermore, I proactively collaborated with the new recapture and closeout team while implementing new standardized QC processes to effectively manage daily operations, resulting in over 100+ closeouts within one quarter, exceeding the department’s goals and objectives.

New York, Ny

During my service as the Closeout Team Manager for Project Delivery Office, I exhibited superior leadership and management skills in leading the acquisition team while proactively encouraging staff members regarding professional development opportunities, allowing team members to obtain PMP certifications, pursue higher education, and obtain new skills. I administrated various processes for the closeout team, including assigning weekly case reviews and providing feedback for pending policy approval issues while handling the review and approval of all construction bids, contracts, task orders, work orders, and change orders. I also promoted professional development for staff by providing leadership opportunities on special projects and mentoring them to properly conduct presentations, manage team meetings, create standard operating procedures, and organize cross-training activities. Moreover, I oversaw the team’s qualitative reviews and draw submissions for single-family, rental property, mobile home, URA, IMA, and buyout applicants. Aside from this, I established an organizational system for document recovery and retrieval of outside federal programs while creating comprehensive reports for the executive team to present the program closeout activity and financial disbursement data effectively. Additionally, I developed two-tier quality control processes to effectively organize all applicant documents within the record system while automating the tracking of assigned cases for QC and ensuring that applicants accomplished all federal requirements for the release of funds.

New Jersey, United States

Functioning as a Customer Experience Director, I initiated new claims processes with USPS and identified new revenue streams while concurrently reducing falsified customer claims. I directed the various processes for the Customer Experience department of seven subsidiary brands, including live chat with clients and E-commerce-based customers while overseeing inventory and arranging proper communications according to inventory analysis. I also provided extensive support in the information system’s maintenance and development to enhance efficiency and ensure preventive measures.

New Jersey, United States

As a Senior Coordinator at SHREDZ, I instigated a more structured system by proficiently overseeing the implementation of the company’s new return policy, which decreased the number of cancellations and return requests, consequently reducing monthly refunds by $20k and promoting revenue. I also identified fraudulent activities by carefully reviewing customer purchases, decreasing monthly fraudulent purchases from $45K to $1K.

Ridgefield Park, New Jersey, United States

During my tenure as an Administrator for Smart Circle I INC 2000, I conceptualized and implemented office training manuals while directing office operations and reinforcing quality standards. I also rendered support and assistance in interviewing, recruiting, and hiring employees while demonstrating technical expertise and management skills to train employees in resolving technical issues and providing insightful recommendations to the management.

Pompano Beach, Florida, United States

Working as a Case Manager, I administrated various processes for clients, including obtaining annuity statements, requesting reimbursements, as well as organizing releases, medical records, and insurance policies while collaborating with the tracking department to establish direct contact with clients.

Westbury, New York, United States

As an Administrative Assistant, I utilized my effective communication skills to liaise and report directly to the company president regarding daily tasks and processes, including travel arrangement coordination, scheduling, and meetings while maintaining spreadsheets, creating tracking charts, and logging inventory. I proficiently managed high call volume phone lines and created detailed messages for the appropriate department while promoting work organization by implementing systematic processes to help find suitable materials for project managers and future clients

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor'S Degree, Human Biology