Christy Townsend Email & Phone Number

Gonzales, Louisiana, United States

Responsible for assisting the store manager, creating work schedule, managing payroll • Inventory control • Maintain and monitor all cash flow, daily deposits • Promote and maintain First Call customer accounts • Maintain customer interaction to ensure the customers needs were met to the highest possible standard • Leading team members, coaching and development of team members, training • Certified Parts Specialist • Assistant Manager Certification • RSS Certification • Sales Specialists Training Hub location responsible for 30+ employees

Baton Rouge, Louisiana

Responsible for driving daily rentals & sales at • multiple locations/ promoted to Denham Springs store manager • Manage existing and new accounts, and daily walk in customers• Store key holderMaintain store day to day operations; cash flow, bank deposits, end ofday books, etc.• Ensure customer service is achieved at every level possible• Service and operational knowledge of a variety of equipmenti.e., Earth moving, aerial, and concrete equipment, scaffolding, water pumps, lawn equipment, bucket lifts, generators, light towers, etc.•Perform daily, weekly, monthly & yearly preventive maintenance • perform on spot maintenance, hydraulic line changes, track tension adjustments• ensure all equipment was up to company policy- washing, appearance, daily lubricating• fill in for service/maintenance personal when short staffed- responsible for picking, pulling, loading, down loading, inspecting before and after rental. Demonstrating use to customer•Ensure all safety policies and guidelines are met and followed bycustomer and company personalLeft due to Covid 19 when schools shut down

•Responsible for incoming quotes and rental contracts; creating,updating, closing, invoicing•Customer damages- Quoting and billing customer within applicable time,for any repair or replacement cost•Overseen and managed the repair and maintenance of company andcustomer equipment•Issue customer repair quotes, maintain customer communication duringrepair• Maintain active knowledge of customer repairs and internal repairs• Service and operational knowledge of a wide variety of equipment(I.e., Hydraulic pumps, pneumatic pumps, chipping hammers, rivet busters, air compressors, air winch tugger, hoist,pneumatic tools, construction tools, etc.)• Track and schedule service and maintenance intervals•Maintain parts room, stock accuracy, created • Implemented tracking system for parts for repairs• Maintain shop and yard organization• Supervised 3-5 shop personnel•Ensure all new orders and check ins are completed within applicabletime frame• Issuing, receiving, and closing purchase orders

• Providing exceptional guest service, while driving salesMaintaining awareness of competitor’s advertisements and servicesoffered• Responsible for all daily operations• 100+ hours of training at university of mattress firm• daily sales budgets, and overall appearance of storefront.• Personally maintained 106% sales to budget each period.

Reserve, Louisiana

• Inventory control • Maintain and monitor all cash flow, daily deposits • Promote and maintain First Call customer accounts • Maintain customer interaction to ensure the customers needs were met to the highest possible standard • Certified parts specialist

•Operate and maintain all preventive maintenance on multiple pieces ofequipment(i.e., excavator, dozer, scoop loaders, graders, etc.)• safely used equipment in variety of construction jobs; Clearing, stock pile,demolition, installation, moving of buildings• Follow all safety and policy procedures to include DOT • Transport heavy construction equipment with tractor-trailer• Squad leader responsible for overseeing 3-5 personnel• Deployment to Iraq July 2009- July 2010• Deployment to Afghanistan October 2013- July 2014Heavy equipment operators license available upon request

• Oversaw and maintained preventive maintenance on 50 + busesScheduling bus routes in coordination with requested training•Schedule and coordinate all with airport of incoming and outgoingpersonal and soldiers reporting to base• Fueled buses nightly, logged fuel•Document retention to include, maintenance logs, flight logs, fuel logbook, credit card receipts used for fueling vans• Dispatching and distribution of buses and communications radio

General Studies

Education record