Chris Van Hoof Email & Phone Number

Zaventem, Flemish Region, Belgium

- Managing Field Service Team in all indicated Philips Markets- Developing and implementing improvement plans if KPI's deviate from target - Managing Installation funnel realization- Managing Installation Funnel Project Managers that are responsible for managing the daily installations- Setting up and develop solutions and processes to improve the overall end-customer experience, enabling further grow Customer Service as a business….

Aartselaar, Belgium

De Ceunynck Medical Group has been built on the foundations of De Ceunynck Medical (DC Medical), a company founded in 1995 and currently the largest independent distributor in ophthalmology in the BeNeLux. In a strive to create sustainable growth De Ceunynck Medical Group is investing and expanding in new specialities leveraging the expertise and extensive infrastructure built over the years (own training labs, sophisticated logistics for full trace-ability, technical workshop, in house… Show more De Ceunynck Medical Group has been built on the foundations of De Ceunynck Medical (DC Medical), a company founded in 1995 and currently the largest independent distributor in ophthalmology in the BeNeLux. In a strive to create sustainable growth De Ceunynck Medical Group is investing and expanding in new specialities leveraging the expertise and extensive infrastructure built over the years (own training labs, sophisticated logistics for full trace-ability, technical workshop, in house financing, ...). De Ceunynck Medical Group has proudly expanded in the radiotherapy space with the distribution of ViewRay's MRidian-Linac system, the first and currently only clinically available MRI guided radiotherapy system, which will change the paradigm of cancer treatment. We have 3 websites : http://corporate.dcmedical.be/ ,www.dc-ophthalmology.com andwww.dc-radiotherapy.comIn my current role I am responsible for managing and further expanding of the Opthalmology and Radiotherapy service organisation . @ the same time responsible for Q&R, ICT/ERP. Successfully implemented new ERP system with Service module, ISO9001:2015 & new IT infrastructure supporting sales, service and Quality system. Show less

Improving Customer Satisfaction and Business results through Modality Performance (5-10%) yearly:Ensuring the efficient and effective Service delivery of the business while maintaining the customer satisfaction and process compliance for the direct and indirect channels across the Markets, by development, deployment and tracking of global Performance Management strategies and Methods, in alignment with the Markets and Business Innovation Units.Product & Service Performance:-… Show more Improving Customer Satisfaction and Business results through Modality Performance (5-10%) yearly:Ensuring the efficient and effective Service delivery of the business while maintaining the customer satisfaction and process compliance for the direct and indirect channels across the Markets, by development, deployment and tracking of global Performance Management strategies and Methods, in alignment with the Markets and Business Innovation Units.Product & Service Performance:- Monitor product performance( norm vs actual) and process performance within the markets- Identify opportunities to improve performance and reduce variability between the markets- Drive execution of improvements within the Business and Markets- Drive best practice sharing within the market’s- Managing and coaching a virtual team of market performance managers for driving improvementsLifecycle management:- Drive Market readiness for NPI and EOL, incl. alignment with business management.Customer Satisfaction:- Identify, monitor and drive improvement actions Show less

Improving Customer Satisfaction and Business results through Modality Performance (5-10%) yearly:Ensuring the efficient and effective Service delivery for these businesses while maintaining the customer satisfaction and process compliance for the direct and indirect channels across the Markets, by development, deployment and tracking of global Performance Management strategies and Methods, in alignment with the Markets and Business Innovation Units.Product & Service… Show more Improving Customer Satisfaction and Business results through Modality Performance (5-10%) yearly:Ensuring the efficient and effective Service delivery for these businesses while maintaining the customer satisfaction and process compliance for the direct and indirect channels across the Markets, by development, deployment and tracking of global Performance Management strategies and Methods, in alignment with the Markets and Business Innovation Units.Product & Service Performance:- Monitor product performance( norm vs actual) an process performance within the markets- Identify opportunities to improve performance and reduce variability between the markets- Drive execution of improvements within the Business and Markets- Drive best practice sharing within the market’s- Managing and coaching a virtual team of market performance managers for driving improvementsLifecycle management:- Drive Market readiness for NPI and EOL, incl. alignment with business management.Customer Satisfaction:- Identify, monitor and drive improvement actions Show less

Responsible for the integral service business in cooperation with operation managers, marketing and product management.Managing and supervising modality Product Support Specialists, Technical Support Specialist. Functional responsibility for remote center engineers. Driving and managing the overall performance for this business.

Line Manager driving the CT operations, managing the CT team and giving support towards the Scandinavian countries.

Started working in the Medical Imagine business as a FSE for NM and CT, moving after 3 years into the position of Technical Support Engineer CT.

Bachlor, Electronics

Digitale technieken Vermogens electronica Telecommunicatie

Education record