Chris Vu possesses expertise in business intelligence, data warehousing, master data management, it strategy, enterprise architecture and 40 more skills. He is proficient in Vietnamese and English. Colleagues describe him as "Chris was one of my key business partners during my tenure at Salesforce and what a difference he made! Customer Success is a difficult role, as you are frequently dealing with escalations and issues but you're also tasked with growing the customer's investment. Chris is expert at earning and retaining a customer's trust. In doing so, he is well positioned to be the advisor that pushes customers out of their comfort zones to try new things and improve their businesses. Due to our company reorg, Chris was deployed to a different account and for a year, all I heard from our mutual customer is how much they wanted him back. We did get Chris back the following year and he immediately made a huge impact. Chris conducted a Sales Excellence program with our customer's growing subsidiary. Working with a compressed timeline, Chris met with a dozen different customer workgroups to assess their current state vs their desired state. Chris made recommendations about how to leverage the existing Salesforce environment at no additional cost (what customer doesn't love that?) and created a blueprint for how the customer could reach their desired state in a crawl-walk-run approach. This blueprint was reviewed by the CEO and served as a backbone for how the subsidiary would move forward leveraging Salesforce technology. Chris was critical to this customer seeing Salesforce as a true strategic partner and I am so grateful to have had him as a resource." and "Chris is an amazing customer success director. What makes him unique is his ability to leverage his consulting background (worked at 3 of Big 4) to solve customer challenges which increases adoption and growth. I worked with Chris on several large pharma accounts where I got to witness first hand how he systematically diagnosed problems and effectively communicated success plans to support configuration, pricing and quoting challenges. I look forward to having the opportunity to work with Chris in the future. He is a team player and a great guy!"