Chris Waller Email & Phone Number

• Responsible for all aspects of delivering our bespoke solutions to clients, from scoping, implementation, QA, to deployment onto web/database servers and including support• Working directly with reward consultants and clients to provide analysis on bespoke Job Evaluation Schemes, including:o Analysis of outcomes to show patterns, consistency, anomalies, etco What-if analysis to investigate changeso Interpretation and translation of system logic to explain results• Working with Reward Managers and Finance to report on outcomes of Pay Reviews, for monitoring and to report to Executive/Board• Technology: MS Windows incl. Server, SQL Server, Visual Studio (VB), MS-Excel, IIS, in-house web-based products and tools for Job Evaluation and Pay Reviews

Chester, United Kingdom

• Responsibly for Information Security, including achieving ISO 27001 Compliance• Continued oversight of QA• Responsible for process improvement in delivery process• Working with key clients to oversee delivery of pay review projects, including responsibility for:o Design and implementation of system configurationso Translation of complex data for diverse areas of the businesso Process improvements to accommodate large populations, in particular with an eye to minimising risk of errors before they occuro Manipulation and transformation of large databases from multiple sourceso Reporting to stakeholders on accuracy of both the data and the process • Technology: MS Windows, SQL Server, Visual Studio (VB), MS-Excel, in-house web-based products and tools for Job Evaluation and Pay Reviews

• Created QA from scratch, introducing formal Quality Control where previously there was none• Instituted QA processes that could be integrated into Software Development and implementation/release process• Introduced metrics for testing coverage and release stability to report directly to SMT• Implemented Test Case Database for whole test run process, that could record tests, be used by seconded testers and feed into reporting• Technology: MS Windows, SQL Server, Visual Studio (VB), MS-Excel, in-house web-based products and tools for Job Evaluation and Pay Reviews

• Responsible for support of major national project to massive public sector body distributed across sites throughout the entirety of United Kingdom• Created Support Team from scratch, including recruiting, training and managing second-line support team and training third-party first-line support team• Put in place systems and reporting to continually improve support service• Delivered training to clients across the country, to users from diverse backgrounds and levels of ability• Liaised directly with client stakeholders to report on usage and to provide information on consistency and to drive improvements• Technology: MS Windows, RightNow, Salesforce, MS-Excel, in-house desktop and web-based products and tools for Job Evaluation and Pay Modelling

• Developed desktop HR software for Job Evaluation and Market Survey• Worked closely with management consultants, both in-house and for large, international consultancies• Worked directly with customers from a variety of industries (both public and private sector) to provide support• Technology: MS Windows, MS-Office, Borland Pascal for Windows, Borland Delphi, MS-Access, MS-Excel, in-house desktop products and tools for Job Evaluation and Pay Modelling