Chris Waller Email & Phone Number

• Responsible for all aspects of delivering our bespoke solutions to clients, from scoping, implementation, QA, to deployment onto web/database servers and including support
• Working directly with reward consultants and clients to provide analysis on bespoke Job Evaluation Schemes, including:o Analysis of outcomes to show patterns, consistency, anomalies, etco What-if analysis to.
• Working with Reward Managers and Finance to report on outcomes of Pay Reviews, for monitoring and to report to Executive/Board
• Technology: MS Windows incl. Server, SQL Server, Visual Studio (VB), MS-Excel, IIS, in-house web-based products and tools for Job Evaluation and Pay Reviews

Chester, United Kingdom

• Responsibly for Information Security, including achieving ISO 27001 Compliance
• Continued oversight of QA
• Responsible for process improvement in delivery process
• Working with key clients to oversee delivery of pay review projects, including responsibility for:o Design and implementation of system configurationso Translation of complex data for diverse areas of the businesso.
• Technology: MS Windows, SQL Server, Visual Studio (VB), MS-Excel, in-house web-based products and tools for Job Evaluation and Pay Reviews

• Created QA from scratch, introducing formal Quality Control where previously there was none
• Instituted QA processes that could be integrated into Software Development and implementation/release process
• Introduced metrics for testing coverage and release stability to report directly to SMT
• Implemented Test Case Database for whole test run process, that could record tests, be used by seconded testers and feed into reporting
• Technology: MS Windows, SQL Server, Visual Studio (VB), MS-Excel, in-house web-based products and tools for Job Evaluation and Pay Reviews

• Responsible for support of major national project to massive public sector body distributed across sites throughout the entirety of United Kingdom
• Created Support Team from scratch, including recruiting, training and managing second-line support team and training third-party first-line support team
• Put in place systems and reporting to continually improve support service
• Delivered training to clients across the country, to users from diverse backgrounds and levels of ability
• Liaised directly with client stakeholders to report on usage and to provide information on consistency and to drive improvements
• Technology: MS Windows, RightNow, Salesforce, MS-Excel, in-house desktop and web-based products and tools for Job Evaluation and Pay Modelling

• Developed desktop HR software for Job Evaluation and Market Survey
• Worked closely with management consultants, both in-house and for large, international consultancies
• Worked directly with customers from a variety of industries (both public and private sector) to provide support
• Technology: MS Windows, MS-Office, Borland Pascal for Windows, Borland Delphi, MS-Access, MS-Excel, in-house desktop products and tools for Job Evaluation and Pay Modelling