Chris Waller Email & Phone Number

Kettering

I support the Trust’s IG management requirements and facilitate compliance with them, advising the SIRO and Caldicott Guardian to enable informed decision making. Acting as the Trust Specialist Lead on all matters pertaining to Information Governance and as Data Protection Officer providing expert guidance and interpretation. I provide specialist advice to.

Huntingdon, Cambridgeshire, United Kingdom

Ensuring compliance with the General Data Protection Regulations (GDPR), providing direction, support and advice to the chief officers team and managers.Overseeing the authority’s compliance with the Freedom of Information Act, Environmental Information Regulations, Local Government Transparency Code and Information Governance compliance under ISO 27001.

Thrapston, United Kingdom

Providing project support to deliver updated data privacy compliance arrangements across the Council through collection, collation, analysis and presentation of management information relating to the introduction of the General Data Protection Regulations (GDPR).Developing and designing policies, procedures and tools to provide advice and help employees to.

Cambourne

In this role I am responsible for developing & managing the Trust’s Membership scheme through the newly created Supporter Engagement team and outside agencies to grow our charitable income. Currently I am creating and implementing a strategy for memberrecruitment and other supporter stewarding by identifying friendly, positiveand cost effective approaches.

Sandy, Bedfordshire

I lead a newly restructured team that provides service and support to over 1 million RSPB members as well as fielding enquiries from the general public. Responsible for ensuring we achieved high service levels and short response times to over 850 emails, 200 written and 1100 calls received each week. I designed and rolled out a 10 stage course to improve.

Peterborough, United Kingdom

• I headed up an experimental project to bring in house areas of an entirely franchised fresh produce delivery business. I more than doubled the size of the operation from 78,000 deliveries a year to 166,000 while.
• Full P&L & budgeting responsibility
• Line manager to a team of 30+ including drivers, marketing team & an inbound and outbound contact centre.
• Multisite experience across 6 sites.
• Responsible for the delivery of orders to retail customers each week
• Acquisition & integration of a competitor business

• I completed the John Lewis Retail Management Trainee scheme, progressing from an Assistant Manager Trainee to Duty Manager in 3 years. In my final role I had direct responsibility for over £4.25 million sales a year as.
• Line manager of a team of up to 60 employees, including responsibility for their Annual Performance Reviews & pay grading.
• Supported the opening of over a dozen branches with particular emphasis on rolling out the internet home delivery service
• Undertook analysis of sales trends to identify areas of possible improvement. My implementation strategy caused a sales increase of over 20%.
• Formulated business plan & targets for the financial year for my area of responsibility & influenced the overall branch business plan for the same period.
• Maintained role as branches wastage cost manager.