Chris Warro Email & Phone Number

Atlanta, Ga, Us

Senior Sales EngineerLightRiver Technologies, Atlanta, Georgia• Key member for driving 20% Growth of Ciena's CESD to Utilities in the Southeast.• Knowledge of various Customer Services and CES driver requirements (Mobile Backhaul, Ethernet Business Services, SDH replacement, Smart Grid etc.)• Led consultative engagements in developing technical solutions to fit unique applications within the utility, service provider, enterprise, and government verticals.• Consistently providing competitive analysis for product evaluations on industry-wide Carrier Grade Packet/Optical products.• Develop Complex Multi-Vendor DWDM, SONET/OTN & Carrier Ethernet solutions that fit their business future needs.

Serve as primary technical consultant for optical network design to Verizon's regional Planning and Engineering organizations.Consistently exceeded quota targets and high customer satisfaction by maintaining trusting relationships with customers and sales account team.Accountable for developing and maintaining account specific pricing database along with equipment configuration tools for proposals and RFQ/RFP's.Responsible for developing and facilitating technical Sales and Product presentations to customers Key member of successful headquarters RFP team responsible for the development and delivery of the response to Verizon's National and Global Platform RFPs. Achieved National/Global RFP wins resulting in greater than $500,000,000.00 in revenue over four years. Proven track record of strategic sales with the ability to assess and develop a complete end to end solution.Increased customer satisfaction by building and maintaining relationships with internal organizations to effectively deliver services and product features.

Managed and mentored a multiple discipline technical staff of 10 addressing the areas of Metro and Long Haual divisions of the ILEC, CLEC, Federal, and Enterprise markets.Creatively developed and instructed a Marketing Apprentice Program (MAP) geared toward new hires. Focused on the ever changing competitive technology and evolving customer requirements using Nortel's entire portfolio.Developed methodology to prevent work errors which decreased costs by 15% annually. Accountable for maintaining department objectives for revenue, customer satisfaction and department expense.Administered employee performance reviews supplying performance recognition and constructive feedback. Ensured employees were on track to meet or exceed Nortel performance matrices.

Delivered Technical/Consultative network expertise into Enterprise, Government and IOC marketsDevelop and Design Customer Network solution proposal packages to support the sales organization as well as in response to RUS, RFI, and RFP tenders.Created a Sales, Marketing and Proposal support database that improved efficientcy of sales staff resulting in a 19% increase customer quote generation.

• Delivered Technical/Consultative network expertise into Enterprise, Government and IOC markets• Develop and Design Customer Network solution proposal packages to support the sales organization as well as in response to RUS, RFI, and RFP tenders.• Created a Sales, Marketing and Proposal support database that improved efficientcy of sales staff resulting in a 19% increase customer quote generation.

• Key member of a Tiger Team that was created for crucial and complex network deployments.• Responsible for Supervising a staff of 4 technicians and maintainded quality control on Installation, Turn-up and Test, Commissioning, Provisioning, and Traffic Migration onto new and existing Fiber Optic Transport Systems• Assured projects were executed in accordance with scheduled timeframe and within materials budget.• Primary point of contact for provided Trouble Shooting and Network Support for installation and testing on Optical Transport equipment.