Chris West Email & Phone Number

Skokie, IL

Authorized service manager for Naim equipment in the USA, from the legacy ranges up to the most advanced current digital and analog products. Naim is a top-rated and legendary British brand, designing and hand-crafting equipment for audiophiles and music-lovers worldwide since the early 1970's. It's estimated that more than 90% of the Hi-Fi equipment Naim.

• Planned and accomplished the complete transition of Naim products distribution from Chicago to Indianapolis, without interruption of service or supply of goods.
• Played a key PR role during the transition, retaining goodwill from existing customers and dealers.
• Worked with independent sales reps towards building the network of Naim sales accounts.
• Supported dealers and new sales reps with product training and technical advice.

• SALES AND MARKETING:
• Instrumental in developing the distribution business for Naim in the USA, with a 100% sales increase over a 4 year expansion phase, creating revenue for further expansion.
• Successfully maintained brand loyalty by vigilantly caring for retail and dealer clientele with very high expectations of products and service quality.
• Played a key role in BentleyUSA co-marketing events in 2008, to build Naim brand awareness during the launch campaign of Naim-for-Bentley premium car audio.
• Project Managed marketing activities, including CES, CEDIA trade shows and magazine product & system tests.
• Vetted new dealer requests for brand representation suitability, and processed authorization (including credit terms).

• Repaired, serviced and updated precision audio electronics for Naim customers and dealers nationwide.
• Provided technical support and sales advice by phone and on location.
• Managed inventory handling and administrative tasks.
• Commended for assisting with business start-up.
• Built a reputation for high quality and timely customer service.

• Responsible for all factory production testing of precision audio equipment.
• Exercised quality control authority in the workshop.
• Modernized the test department by implementing computer aided test machines.
• Designed interface jigs and programmed the machines to test high performance audio equipment.
• Promoted to department supervisor as test team expanded to seven staff.

Sap Sd & Sap Bi

Activities and Societies: Networking within the professional IT community

Math, Physics, Chem

General Certificate of Education results equivalent to 4.0 GPA US High School Diploma,

Education record

Electrical & Electronic Engineering