Knowledge and Solutions Expert for SaaS products and services, working with mid-market and enterprise accounts to deliver consistent value and growth as a business consultant, technical advisor, and customer advocate.My career is rooted in accounting and finance roles at successful startups, presenting to C-suite executives, establishing organizational policies, and negotiating with vendors. I have extensive experience in team building, training, and turnaround leadership. Currently as Customer Success and Technical Support Manager for EZ Loader TMS, I focus on customer onboarding, training, and support and work directly with the SaaS development team to mock-up, monitor, and oversee functionality projects.Who I am: ➤ Account Manager: Deliver long-term success for customers through building and fostering deep relationships with key stakeholders, understanding business priorities, identifying growth opportunities, and acting as voice of the customer internally to ensure their needs are met.➤ Systematic Problem Solver: Bring people together and bridge operational and technical gaps by automating processes to accelerate efficiency and growth and cultivating transparency at every level to drive the organization’s vision and brand. ➤ Critical Thinker and Technical Consultant: Troubleshoot technical issues to determine the right path to resolution and work proactively to identify solutions before issues arise. ➤ Cross-functional Collaborator: Partner closely with internal sales, product, and engineering teams to deliver a world class customer experience, ensuring customers achieve a fast and significant return on their investment.My journey has been progressive and diverse – in every role my collaborative leadership style engages and inspires individuals to work better as a team and excel, and I truly enjoy working with customers, getting to know their business models, and providing technical solutions to help them achieve their goals and grow.