Chris Williams Email & Phone Number

Gloucester, Gb

Gloucester, England, United Kingdom

Gloucester, England, United Kingdom

Gloucester, England, United Kingdom

Bristol, United Kingdom

• As a confident communicator and presenter with excellent interpersonal skills I have created, implemented and delivered a suite of comprehensive behavioural and managerial workshops for managers and aspiring future leaders. • I am truly passionate about watching individuals grow and develop and this is demonstrated by the implementation of a number of fundamental soft skills programs that has led to improved performance across all of Brightside’s sales and service led environments. This is highlighted by the business experiencing market leading Trustpilot scores and having its lowest levels of fraud recorded to date. • Often working to tight deadlines and within a fast paced environment I am experienced in identifying training needs to drive forward the design and delivery of all-inclusive training programmes to cover a broad range of specialist subjects including but not limited to; Product Lines, Broker Systems, LMS, Vulnerable Customers etc. • Built and maintained Brightside’s learning management system, creating new innovative and engaging eLearning courses which provide compliant regulatory training to certify all employees were aware of our regulatory status and requirements. This has led to a 33% increase in regulatory awareness across the business. • With the ability to communicate effectively at all levels I regularly engaged with key stakeholders supporting them in their people’s development, ensuring company culture and values were upheld.• Ensured all training content was developed to take into account different learning styles whilst providing clear SMART objectives.• Evaluated technical training annually, implementing project plans to improve content and delivery methods, ensuring material meets company values.• Provided training and coaching to technical trainers across the business enabling them to include accelerated learning techniques within their delivery.

Bristol, United Kingdom

Dealt with new and existing customers compiling bespoke insurance policies, ensuring all of their requirements and expectations were upheld.Utilised strong communication and influencing skills to develop strong, lasting relationships, allowing me to identify opportunities to offer further relevant additional products and services.Provided a compliant sales through service approach, ensuring all company requirements were upheld whilst always achieving set targets and KPI’s.

Bristol, United Kingdom

Worked as part of a team creating concrete moulds which would later be used for housing foundations.

Bristol, United Kingdom

Created an energetic atmosphere, motivating my team to continuously provide great service. Delivered training and coaching to new and existing employees.Co-ordinated staff duties and responsibilities, whilst managing stock and turnover.