Christopher Wilson Email & Phone Number

Rolle, Switzerland

Suisse Romande

● Microsoft Virtual Academy and CBT Nuggets online self training.● Working towards my MCSE.● Providing IT Consultancy to friends and family.● French course with Speakupfrench4expats. ● Award in education and training level 3 course.

Lausanne Area, Switzerland

● Responsible for managing the school Helpdesk using a bespoke ticketing system.● Symantec Altiris and Microsoft SCCM deployment - Windows 7.● Virtual Desktop Infrastructure (VDI). ● Smartphone / Tablet support.● Active Directory administration.● Microsoft Exchange 2010 administration.● Management of all the school's Dell hardware and arranging repairs with Dell where a device could not be fixed by myself on site.● Support / training to staff, teachers and students.● Creating and updating technical documentation,● Ensuring auditing records of hardware were kept up to date.● Purchase and management of IT consumables.● Providing status reports to the IT Manager.

● 1st and 2nd line support to all staff up to and including VIP level.● Windows XP / Vista / 7 / 8.1● Windows Server 2003-2012 administration.● Microsoft Exchange 2010 administration.● Office 2003-2010, Google Apps and Open Office support and training. ● Monitoring of critical systems and ensuring minimal downtime.● In house application support and staff training.● Fortigate Firewall / VPN support.● Commvault / Backup Exec data backup.● MSSQL / MySQL maintenance / data queries.● Creating and updating technical documentation,● Smartphone / Tablet support.● Network cabling and patch panel wiring.

● Technical Support on all the Paxton range of products. This was to either the installer direct, IT departments or the end user of the system.● Alongside taking the Senior Support calls I also handled overflow and sales calls.● Assisting the installer with all the prerequisites for the Paxton products and providing alternative solutions to problems.● Created a Knowledge Base on all the Paxton products which assisted with better troubleshooting and allowed more freedom for first line staff.

Sayers Common

● 1st and 2nd line support to all staff up to and including VIP level.● Windows 9x / Windows 2000 / XP ● Office 2000 / XP / 2003 support and training.● Windows Server NT4 / 2000 / 2003 administration. ● Exchange 2003 administration.● Novell Netware 4.11 administration.● Support of in house written applications running on .NET & VB.● Tamsin booking system maintenance and development.● SQL server 2003.● Commvault data backup.● Network cabling and patch panel wiring.● Maintenance and programming of an Inter-tel digital telephone system.● Staff training on Windows / Office and in house applications.● Working closely with the Accounts department on reconciliation enquiries.● Technical documentation for internal procedures and bespoke apps.● Daily production schedules and reports.● Creating and updating technical documentation,● Blackberry Support.● Sonicwall VPN support.

Uckfield

● Supervision of a small Novell 3.12 network consisting of thirty-seven PC’s.● Software and hardware support.● Staff training on Windows 3.11, Win95, MS-Office 97, email facilities and bespoke applications.● Responsible for software and hardware purchasing and all IT consumables.● Maintenance and programming of the Hellenics factory weighing system and seven Hellenics OCM’s.● Generating daily production reports for senior management.