• Increased gross profit. • Increased Customer Satisfaction Scores. • Advise clients on repairs and maintenance of their vehicles. • Resolve customer concerns and grievances. • Responsible for the recruiting of all service department personnel. • Responsible for attracting new business and maintaining existing customer relations. • Conduct regular meetings with all personnel, one on one and in groups. • Increased personnel necessary to match production levels. • Manage all service personnel's training. • Oversee the more complicated diagnostics of automobiles. • Ensure the dealerships compliance with all federal, state, and local regulations. • Responsible for all day to day operations.

• Immediately reversed a trend of negative net. • Implemented service tablet use for Service Advisers. • Doubled customer pay car count. • Supervise and manage the service department. • Prepare financial and operational objectives. • Advise clients on repairs and maintenance of their vehicles. • Resolve customer concerns and grievances. • Responsible for the recruiting of all service department personnel. • Responsible for attracting new business and maintaining existing customer relations. • Intimate knowledge of the Dealer Management System, Dealer Track. Chris Worthington - Resume • Conduct regular meetings with all personnel, one on one and in groups. • Acted as liaison with the factory representatives. • Manage the warranty claims process. • Reorganize the service department to operate more efficiently. • Reduced operating expenses. • Reduced employee turnover. • Manage all service personnel's training. • Oversee the more complicated diagnostics of automobiles. • Ensure the dealerships compliance with all federal, state, and local regulations.

 Supervised and managed the service department. Prepared financial and operational objectives. Advised clients on repairs and maintenance of their vehicles. Resolved customer concerns and grievances. Maintained a 97% CSI rating for the past five years and consistently ranked in the top 5% of JD. Powers’ Customer Satisfaction rankings for Mercedes Benz. Responsible for the recruiting of all service department personnel. Responsible for attracting new business and maintaining existing customer relations. IT Manager; responsible for upkeep on 45 devices; Implemented and manage firewall for entire dealership. Intimate knowledge of the Dealer Management System, Reynolds & Reynolds. Acted as liaison with the factory representatives. Managed the warranty claims process. Reorganized the service department to operate more efficiently. Increased profitability, transformed a service operation with massive operating loses to one with an operating profit of over $100k annually. Dramatically reduced operating expenses. Conducted regular meetings with all personnel, one on one and in groups. Reduced employee turnover. Managed all service personnel’s training. Oversaw the more complicated diagnostics of automobiles. Ensured the dealerships compliance with all federal, state, and local regulations. Oversaw a major service department expansion.

 Responsible for running entire automotive service department. Responsible for the more complicated diagnostics of automobiles. Consulted with consumers on repairs and maintenance of their vehicles. Ordered all parts and equipment required to complete a given task. Responsible for hiring of all service department personnel.

 Responsible for all of the day to day operations of running the business. Responsible for all complex engine, electrical, and networking diagnostics on modern automobiles. Responsible for ordering all parts required to complete tasks. Consulted with consumers on how to solve their current automobile problems. Designed and assembled the network of company computers. Maintained computers, office and shop equipment. Set up Invoicing and Inventory System on QuickBooks Software.

 Responsible for running entire automotive service department. Responsible for the more complicated diagnostics of automobiles. Consulted with consumers on repairs and maintenance of their vehicles. Responsible for hiring and firing of all service department personnel. Responsible for attracting new business and maintaining existing customer relations. Reorganized Service Department to operate more effectively. Increased profitability considerably.