As a Sr. Customer Success Specialist at Madhive, I am passionate about helping our clients achieve their OTT goals by using our cutting-edge white-label platform. I have extensive experience working with a diverse range of clients, from small businesses to station groups, and providing them with tailored and comprehensive support throughout their OTT journey. In addition to managing a portfolio of clients, I also empower our customer-facing teams with top-notch training, playbooks, and workflows to ensure they deliver the highest level of service and satisfaction. I leverage data-driven decision-making and marketing automation to drive customer retention and growth, and execute high-impact marketing strategies that build brand awareness and increase revenue. I have a strong analytical mindset and a creative flair, and I am always looking for new ways to improve and innovate our processes and products. I hold a BS in Business, Management, Marketing, and Related Support Services from San Francisco State University, and I am a Certified Scrum Product Owner (CSPO). I am fluent in Spanish and proficient in various tools and platforms, such as Google Suite, Adobe Suite, Salesforce, Notion, Jira, Zendesk, WorkRamp, Looker, ChatGPT, and Bard. I am a growth-minded leader and a collaborative team player, who values empathy, communication, and feedback. I am motivated by seeing my team members and clients succeed and grow.