Chris Z. Email & Phone Number

Multilingual Fraud, Payments, and Chargeback Analyst with 15+ years of experience that encompasses technology, online and social media companies, with an expertise in fraud, chargebacks, and risk analysis, fraud detection and prevention, CNP Fraud, and E-commerce.Experienced in team management and goal achievement, I successfully managed the chargeback process and team that I personally hired. This led to lowering the company's chargeback rate to the industry's lowest and achieving the highest chargeback-winning rate during a period of significant global company growth. In addition to overseeing maintenance of chargeback and fraud metrics, I conducted regular 1on1s and quality assurance for team members.As a Fraud and Payment Analyst, I excel in all aspects of front-end pattern detection activity, low false positive transaction acceptance and declines, to the back end analysis of data, payment processor portals, running queries and rules creation, using tools such as Sift, Kount, SQL, etc.Over the past 15 years, my expertise in fraud detection has enabled me to develop top-performing rules for identifying and halting fraudulent activities, as well as creating alert systems based on SQL to automatically send out alerts when a data anomaly was detected. Going above and beyond my daily responsibilities, I have successfully uncovered a range of fraudulent schemes, from minor offenses to large-scale fraud rings. One notable success occurred when I exceeded my assigned duties to uncover a significant fraud operation that was flying under the radar, thanks to my keen intuition and investigative skills, preventing nearly $5 million in losses.I thrive on challenges and ambitious goals. With excellent organizational skills, prioritization abilities, and a 100% reliable work ethic, I pride myself on making a difference. Among this is treating others with respect, dignity, and the commitment to a positive culture.My leadership style is calm, professional, and dedicated, and I strive to deliver superior customer and team experiences and build exceptional group relationships, as we work together and recognize each other’s talents and successes.

• 

  Senior Fraud & Chargeback Analyst

  Envato

  San Francisco, Ca, Us