Chris Boyd Email & Phone Number

Berlin, DE

Berlin, DE

• Product owner for all Tech tools used in the department; responsible for maintenance and administration of Zendesk Support/Guide/Talk/Chat/Sell/Explore, Uservoice and any other third party applications and integrations.
• Proactively identify opportunities to further improve efficiency and effectiveness and Project Manage their implementation.
• Design and rollout of new support channels and services, including chatbots and Artificial Intelligence.
• Working closely with Senior Management to help the department deliver on overall company goals and objectives.
• Contract negotiation with suppliers.

Berlin, DE

Berlin, DE

Belfast & Murcia, Northern Ireland, GB

• Creating software and hardware solutions designed to make meetings and classrooms more productive through collaborative technologies.Responsibilities included;
• Providing and overseeing first, second and third level technical support to end users, resellers and partners.
• Tracking customer service issues and keeping the end user informed at every stage.
• Liaising with the development team, ensuring issues are resolved quickly and bugs and feedback are passed to the appropriate teams.
• Utilising a Helpdesk ticketing system (ZenDesk) to manage customer interactions, configuring macros and triggers to automate processes where possible.
• Producing and managing online product user guides, in-box materials, training guides and support videos.

Sheffield, S. Yorkshire, GB

• Responsibilities included;
• Providing high quality first line technical support to Plusnet and John Lewis Broadband customers, assisting with email, broadband, billing and fault queries.
• Liaising with suppliers, ensuring faults are dealt with efficiently or escalated.
• Utilising remote assistance software to troubleshoot issues.
• Assisting in mobile device setup and configuration.
• Logging all information into the CRM.

London, GB

• Continuation of the below role with Orange after they rebranded to EE.Responsibilities included;
• Managing, developing and leading a skilled and competent team of store colleagues to drive a successful commercial business.
• Ensuring my own store remains compliant to the company’s policies and processes, completing audits when required and maintaining high standards throughout the store.
• Performing as the Stock Integrity champion for a region of 26 stores, involving liaising with the Regional Manager and Head Office contacts, in order to reduce the amount of stock count errors and overall stock loss on.
• Managing the stores profit and loss budgets, including staff wages, overtime, stationery, stock loss and fraud.
• Creating and managing a relaxed environment in which customers feel welcomed.

Issy-les-Moulineaux, Île-de-France, FR

Starting as a part-time Sales Advisor whilst at University and progressing to management level within several stores in Northern Ireland. I stayed with the company when they rebranded to EE.

Hnd, Computer Science

Education record