Operations Support:Proficient in all hotels’ PMS & Revenue Management Systems.Review & assess areas not in compliance. After assessing problem areas provide an “Action Plan” for Operations Manager and leadership team to implement.Conduct property internal audit reviews as neededAssist in developing a training program, if needed, to ensure employees are delivering customer satisfaction and quality products that will lead to achieving goals for revenue and profit.Assist with training hotel staff to successfully perform all functions related to proper cash handling, Credit Card processing, revenue positing and adjustments. Assist in resolving any/all issuesRevenue Analyst SupportProduce reports to support the Revenue Management analysisUse the hotels’ revenue management system to achieve maximum revenue.Assisting with the preparation and coordination of training sessions with verbal presentation, informational literature and audio/visual aids.

Assist Front Office Manager with maintaining Property Management System training materials for entire Front Office Staff and New HiresMaintains hotel loyalty program with staffDaily review/balance of inventory for hotelA thorough knowledge of hotel information including, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionAudit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage.

Oversees/maintains all Property Management System training materials for entire Front Office Staff and New Hires.Created/maintain all procedures/checklists of Front Office and Transportation StaffEvaluates performances for staff.Daily review/balance of inventory for hotelResponsible for maintaining information for upcoming groups for staff.Reviews staffing levels & and scheduling with Director of Rooms for labor & cost effective measures.Created and maintain hotel loyalty program with staffAddresses and responds to all online Guest Surveys

• Participation in Grand Opening of Hotel• Manager on Duty of Overnight Staff including: Guest Services; Loss Prevention; Food & Beverage• Handle all guest related issues in absence of General Manager • Accommodates & overseas all communication/bookings with airline distress passengers & crew members.• Oversees/maintains all Property Management System training materials for entire Front Office Staff• Executes all emergency procedures with Loss Prevention team.• Review Daily Revenue Reporting with Rooms Division Manager for labor & cost effective measures.• Active trainer/knowledgeable of all Night Auditor procedures• Created/maintain all procedures/checklists of entire Guest Services Staff

Reservations Manager: February 2010 – October 2017• Completed daily reviews/balanced the inventory for the hotel• Ran Daily reports for accuracy of: reservations, No shows and future arrivals. • Scheduled & ran a weekly cut off meeting with the General Manager; Directors of Sales, Revenue; and the Conference Planning Team• Completed Daily Revenue Analysis Review with General Manager & Director of Revenue• Contract/book groups for social marketReservations Agent/ Sales Coordinator: January 2007 – February 2010• Interacted daily with guests making and confirming group and transient reservations• Organized all Local Corporate reservations • Confirmed group rooming lists, created special rate plans; and cross referenced billing information according to the contracts.• Completed all VIP group and leisure reservations and communicated any issues to management• Distribute welcome letters to clients for future groups• Distribute complete contracts to department headsNight Audit Supervisor: July 2005 – January 2007• Complete check in process for guests• Supervised night staff to maintain hotel• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner • Process all cash/non cash for payments • Audited all accounts for Operations and Food/Beverage departments• Assist guests with check-out ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and card

Guest Service Agent/Night Auditor – Part Time• Greet guests and complete the registration process, inputting and retrieving information, confirming guests’ information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.• A thorough knowledge of hotel information including, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction • Receive, input, retrieve and relay messages to guests • Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage.• Ensure credit card system reconciles to daily transaction lists.• Post charges to guest rooms and house accounts