Chua Reine Email & Phone Number

Singapore, Singapore

- Address customer concerns promptly and courteously, aiming to exceed expectations.- Assist with customer registration and provide recommendations as needed.- Ensure cleanliness and orderliness in the playground area.- Maintain accurate records of admissions, memberships, and payments.- Monitor children's activities to ensure safety and rule adherence.- Facilitate activities and games designed to promote physical activity, creativity, and socialization among children.- Provide warm customer service, addressing inquiries and offering assistance.

- Successfully delegated daily deployment tasks, ensuring optimal utilization of resources and personnel throughout the event duration.- Worked closely with supervisor to supervise and support event staff, providing guidance, and assistance as needed.

Singapore

- Approached all encounters with guests in a friendly, efficient, and professional manner.- Accurately handled cash and credit payments. - Answered incoming calls and responded to requests regarding guest special requests, booking inquiries, and travel agent requests.- Demonstrated proficient computer skills (OPERA, Saflock, HotSOS, Microsoft Teams)Offered personalized service, addressing guest needs with attentiveness.- Managed front desk duties, including check-in/out, reservations, and inquiries.- Resolved guest complaints promptly and effectively, ensuring satisfaction with empathy and professionalism.

Singapore, Singapore

- Attended to guests needs and making sure to provide good customer satisfaction.- Warmly welcomed guests and assisted with their ticketing while ensuring to provide a quality hospitality service to uphold the company's name.- Worked with a team of 80 people to ensure smooth operations of the Paddock Club and delivered professional and memorable customer to 10,000 guests over the span of 3 days.

Singapore, Singapore

- Assisted in ensuring smooth event operations.- Enhanced visual merchandise display, contributing to a 10% increase in sales.- Independently resolved 90% of customer complaints, ensuring high satisfaction levels.- Managed POS transactions, maintaining 100% accuracy across 500 transactions daily.- Maintained cleanliness and organization of merchandise area, including stock replenishment.- Received commendations for exceptional customer service from shareholders.- Trained and supervised 5 new staff in POS operation and upheld customer service standards.

Singapore, Singapore

- Efficiently assisted around 300 customers per shift with ticketing, ensuring excellent service.- Maintained cleanliness and safety by regularly sanitizing and patrolling the area.- Responsible for all cash and credit transactions, ensuring accurate totals.

Singapore, Singapore

- Ensured cleanliness in play area by sanitizing and vacuuming regularly.- Ensured the safety of customers by patrolling the area and looking out for potential dangers.- Handled customer complaints, professionally resolving 80% of them independently.- Provided friendly and helpful customer service that was praised by customers.- Used knowledge about the place and assisted about 50 customers per shift with their inquiries.

Singapore, Singapore

- Carried out regular sanitizing and cleaning of fitting rooms.- Organized racks and shelves to maintain store's visual appeal.- Operated POS, promoted Cotton On Foundation products, exceeding 10% of target sales.- Provided excellent customer service, ensuring needs and preferences were met during purchases.

Singapore, Singapore

- Actively took initiative to ensure smooth operation.- Maintained cleanliness and organization of the store, ensuring a sanitary environment.- Processed sales transactions with 100% accuracy for cash, debit, and credit purchases.- Shared menu item knowledge to assist customers in making personalized decisions.-Worked independently with speed and efficiency to provide friendly customer service.

Singapore, Singapore

- Demonstrated product knowledge while guiding customers to personalized purchases.- Ensured a pleasant in-store experience by maintaining cleanliness of fitting rooms and assisting customers with purchases.- Provided polite and friendly customer service, praised by management.- Replenished stocks and maintained organized, presentable merchandise.

Bachelor'S Degree, Business Administration And Management, General

Diploma Of Education, Tourism And Travel Services Management

Activities and Societies: New Revolving Age (EXCO) & NPFP Society

Tourism And Travel Services Management

Activities and Societies: New Revolving Age & BAenvoysPolytechnic Foundation Programme (PFP)

Education record

Activities and Societies: Modern Dance Club, Wushu, Taekwondo