Chuck Evans Email & Phone Number

Dublin, Ohio, United States

• Monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and team work
• Report on call volume, forecasting, resource capacity and efficient staff scheduling to meet service level targets
• Coordinated multiple successful projects with the goal of adding value to the organization
• Analyzed service level agreements and provided the most efficient strategies to management on how to resolve issues.
• Monitored staff phone auxiliary changes (break, lunch, etc.) using Avaya and Genesys Interactive Intelligence.
• Make recommendations on staffing needs

Dublin, Ohio, United States

• Excellent knowledge of beer customer environments and brewing industry
• High skills in building positive customer relationships
• Excellent ability to work independently with little or no supervision.
• Assisted the Store Managers in day-to-day operations and maintenance of the store.
• Facilitated events for tastings and other special events to promote beverages.