Chuck Kell Email & Phone Number

Dayton, Ohio Area- Virtual

Reported directly to Contract Operations Manager as Customer Service, Sales, Data Management, and Accounts point-of-contact for new annuity and renewal processes originating from start through finish across the renewal process. Worked in-tandem with Sales Support Directors, Operations, Services Sales Directors, Delivery Teams, Solutions Sales, Receivables, and Service Coordinators to achieve successful delivery of current and future service requirements. Developed and maintained trusted strategic advisor relationships with customers to drive product value, met customer requirements for key accounts and escalated appropriate issues to deliver satisfactory results and maintain revenues. Developed pricing for customized offers and managed opportunity pricing process using Bid Desk for custom transaction services and relocations. Managed re-class and vendor-specific objective evidence activities, completed billing packages, and monitored and managed accounts receivable. Provided initial order input using ERP, created customer order summaries, and managed order validation process. Conducted regular meetings with customers to review service quality, pricing and procedures, customer-specific service issues, and ensure the integrity of account information. Provided feedback to internal teams to address business needs, and prepared and delivered analysis of standard monthly customer service and subscription reports to facilitate critical decision-making processes. Prepared standard proposals and produced relevant account information for the services and subscription portions of additional services proposals. Verified accuracy of contract billing packages by ensuring entitlement and billing was reflective of signed deal including required documentation, and updated CIS entitlement attributes. Validated audit requirements prior to billing.

Dayton, Ohio Area

Supported the Customer Service Global Operations reviewing, analyzing and developing business processes to help drive organizational performance. Developed, implemented and managed company Royalty Payments Process for Software Vendors. Process Improvement Owner for billing contract submissions. Developed and provided analytical reports for Business Analysts. Functioned as Customer Information System Administrator providing troubleshooting support for billing errors.

Dayton, Ohio Area

Provided specialized support to strategic accounts in the North East Sales Division including managing revenue bookings, research , reporting and other activities to meet the needs of the clients and sales organization.• Created and managed Monthly Sales Reporting for Sales Director.• Issued daily updates to the team in regards to status of billing requests and renewals.

Dayton, Ohio Area

 Ensured all maintenance revenue booked for Canadian Accounts Issued daily metrics for Canadian billing Streamlined process for creation and distribution of invoices Amortization of the Canadian books for D1

 Managed input and workflow for all geographic accounts Developed process to ensure appropriate available resource allocation--reducing backlog significantly Management of three geographic districts; achieving a 1st or 2nd rating  Developed tracking metrics for geographic associates; identifying growth potential and specific weaknesses

Dayton, Ohio Area

 Accounting and asset management Scheduling and payroll Store Management Staff Management Inventory Management