Chuck Welch

Chuck Welch Email and Phone Number

Director IT Enterprise Solutions @ Diné Development Corporation
Bedford, NH, US
Chuck Welch's Location
Bedford, New Hampshire, United States, United States
About Chuck Welch

✦ DRIVING THE IT STRATEGY IN ALIGNMENT WITH THE BUSINESS TO BUILD PROFITABILITY ✦I am an executive IT Leader managing global Information Technology operations and overseeing strategic planning, international resource management, operational excellence, engineering solutions, and system IT security management in Biotech and Pharmaceutical industry. Superior foundational knowledge of extensive application and infrastructure technologies. Designs, develops and supports enterprise architecture that delivers reduced costs and the greatest scalability possible across the enterprise. An empathetic, supportive, and caring leader, that leads by example to build and promote cohesive teams and environments that execute consistently while continuously improving on advancing technology, methodologies, and delivery. I am a self-driven expert at leading multimillion-dollar, mission-critical technology initiatives that achieve their full strategic intent regardless of challenge or circumstance, on time, and on budget. Establishes and maintains SOPs on change management, qualification, and validation of IT systems to ensure system build standards, IT security compliance, and supportability. Noted for:■ Managing Operational Excellence: Oversaw global operations for 24,000 employees in 95 office locations in 52 countries, which included the following global services: Service Desk, local Site Services, and IT Service Management. ■ Championing transition to MSP model: Successfully led the transition of IT Engineering/Operations functions to a Managed Service Provider (MSP) model during pandemic conditions (fully-remote) under an aggressive three-month period while simultaneously implementing a Privilege Access Management tool and VDI solution for MSP enablement. Goals required rapid team building, coaching/mentorship, collaborative problem-solving, root cause analysis investigations, and relationship management to motivate and inspire teams to achieve. ■ Envisioning Engineering Solutions: Created a complex, go-forward data center strategy consisting of a multiyear plan divided into multiple stages, incorporating 3,500 servers spread over five global data centers with six remote office locations. Delivering a cloud-first strategy with modern data center technology adoption.Specialties: Global Leadership | GxP & SOX Compliance | Project Management | Enterprise Architecture | Systems Engineering | Vendor Management | Financial Management | Mentoring/Coaching | Data Center Operations | Cloud Migration

Chuck Welch's Current Company Details
Diné Development Corporation

Diné Development Corporation

View
Director IT Enterprise Solutions
Bedford, NH, US
Website:
ddc-dine.com
Employees:
229
Chuck Welch Work Experience Details
  • Diné Development Corporation
    Director It Enterprise Solutions
    Diné Development Corporation
    Bedford, Nh, Us
  • Diné Development Corporation
    Director It Enterprise Solutions
    Diné Development Corporation Mar 2024 - Present
    New Hampshire, United States
    Leading the internal IT organization at DDC and providing IT strategy, IT Service Management, Business Systems Management, Systems Engineering, Cybersecurity, Information Security, and Service Desk services.
  • Parexel
    Vice President Information Technology
    Parexel Sep 2022 - May 2023
    Billerica, Massachusetts, United States
    Reporting to two successive CIOs, moved from prior role of core Infrastructure & Architecture to End-User Operations and IT Service Management. Led Global IT Operations for 24,000 employees in 95 office locations in 52 countries, which included financial accountability and the following services: Service Desk; local Site Services; IT Service Management (SLA, Incident Response, Change, Problem, Service Request fulfillment; and CMDB/ITSM tooling); Network Operations Center (NOC); Desktop Engineering; Remote Desktop Support; Monitoring CoE (system availability/performance monitoring); and Vendor IT Management Office (VMO). Aligned team members’ development to the goals of the organization and challenged the team with stretch goals. Through collaboration skills, coaching/mentoring, and supportive periodic sessions, helped them achieve those objectives. Managed $30M departmental OpEx and $10M CapEx annual budgets.■ AI Technologies: Initiated a program that refreshed the service IT management technology landscape to leverage AI technologies and fully integrate bot technologies (Chat, Voice, Virtual Assistant) with workstation tooling and ITSM ticketing system. Provided self-healing / self-help, and pro-actively obtained real-time end-user IT satisfaction from telemetry collected from the performance of employee workstations and the virtual assistant interacting with the end-user. Changing operations from reactive to pro-active improved the overall customer experience.■ Governing Vendor IT Management: Established and defined the framework and governance associated with the new Vendor IT Management Office, built initially to govern the MSP vendor relationship. ■ Reinforcing ITIL v4 Adoption: On the heels of a large portion of the IT department becoming certified with the ITIL v4 Foundation, collaborated with the IT Service Management team to review/update/publish SOPs for Incident Response, Change, and Problem management.
  • Parexel
    Executive Director It, Infrastructure Architecture And Systems Engineering
    Parexel Mar 2022 - Sep 2022
    Billerica, Massachusetts, United States
    Lead eight global teams including global infrastructure systems engineering and infrastructure architecture functions for the $8.5B clinical research organization that helped clients across the globe transform scientific discoveries into new treatments. Collaborated with the PMO and application architects to design infrastructure that met both business and application requirements as well as executed implementation and operationally supported the solution once in production. $10M budget.■ Constructing Strategic Roadmaps: Oversaw the Application Rationalization, risk assessments, and data center assessment, created multiple business cases for a multi-phased Data Center consolidation and migration effort with a concerted focus on reducing costs, increasing capabilities, and migrating suited applications to the cloud infrastructure. Collaborated and strategized extensively with the CIO, IT Senior Leadership Team, and Finance team in preparation for presenting to the Executive Leadership Team, demonstrating extensive analytical analysis and presenting very complex solutions in a consumable and straightforward manner. Phase One and Phase Two of the project completed on-time and on-budget. Presented Phase Three of the project, which was approved prior to advancing to next role as VP IT Operations.■ Driving Cost-Efficiency Projects: Directed 13 infrastructure relocation projects over a 16-year period, valued up to $10M, to alternative data center locations with as little as 2 hours downtime, yielding up to $1.3M annual savings and corporate tax benefits.
  • Parexel
    Senior Director It, Enterprise Infrastructure Engineering
    Parexel Nov 2015 - Mar 2022
    Billerica, Ma
    Directed company-wide IT systems engineering and Infrastructure Architecture, which included all corporate IT systems as well as Perceptive/Calyx Hosting Infrastructure teams, which consisted of more than 11,000 servers, 18 PBs of data across five global data centers, and 110 remote office locations around the world with a 24/7/365 support model. Collaborated with Business stakeholders, Project Management, and Application Architects in a flexible manner to help crystalize the business and application requirements for approximately 150+ projects per year. Mentored and coached the Infrastructure Architecture team to facilitate these architectural reviews. Sought after to create the Azure Cloud foundation in preparation for the organization’s cloud transformation across regions in the US and Europe.■ Building Exemplary Architecture Solutions: Architected and oversaw the design and implementation of Parexel’s Microsoft Azure Cloud deployment supporting both IaaS and PaaS service designs, generating 60% reduced labor overhead costs and lower overall service expenditures by employing automation via Infra as code and DevOps CD/CI pipelines.■ Leveraging More Advanced Technologies: Realized an 87% discount on first major investment of hyperconverged infrastructure (greater density & energy efficiency: 60% reduced rack-space; 35% reduced electrical consumption), saving $9.4M while working with the Procurement team and third-party suppliers. ■ Shifting Operations to Managed Service Provider: Participated in the vendor selection and business case creation. Championed successful transition of Infrastructure Operational areas and MSP enablement to selected vendor, which contributed greatly towards an overall $5M annual labor savings. Additionally, implemented a Privileged Access Management and Azure Virtual Desktop solution to be used by the MSP teams in parallel with the MSP transition.
  • Parexel
    Director Of It
    Parexel Nov 2011 - Nov 2015
    Billerica, Massachusetts, United States
    Promoted to oversee the entire hosting infrastructure team supporting the Perceptive/Calyx SBU, with responsibility for the end-to-end external facing hosted services for Perceptive/Calyx medical imaging, IVR/IWR services, electronic data capture (EDC), clinical trial management solutions (CTMS), regulatory information management solutions, and clinical study portals, which consisted of more than 6,000 servers with a 24/7/365 support model. Collaborated with Product Management, Software Engineering, Quality Assurance, Customer Service, interdepartmental stakeholders, and business leadership on continuous improvement / continuous development releases of proprietary software. Presented in innumerable client & regulatory compliance audits presenting adherence to SOPs, SOX, GxP, GDPR (data privacy laws), and ISO 27001 compliance documentation.■ Designing and Building Disaster Recovery solutions: Designed and implemented disaster recovery plans & corresponding infrastructure technologies for all new projects/programs per direction of CIO, and retroactively evaluated existing IT systems/services to perform remediation and ensure critical IT systems maintained stringent availability of 99.9% annual uptime as well as recovery time objectives of up to four-hour maximum.■ Implementing Cost-Effective Storage Solutions: Scaled countless EMC SAN environments and implemented a new internal cloud storage solution in three global data center locations, incorporating NAS-based services to eliminate tape media usage for operational backups. ■ Reporting on the True Cost of Infrastructure Consumption: Pioneered an IT infrastructure chargeback model leveraged by finance to charge sub business units for consumed infrastructure on a quarterly basis, providing corporate finance visibility into IT costs to ensure correct payment for infrastructure consumption.
  • Parexel
    Associate Director Of It
    Parexel Nov 2008 - Nov 2011
    Billerica, Massachusetts, United States
    Post-acquisition integration, managed half of the hosting infrastructure team as well as a DBA team with responsibility for the end-to-end, external-facing hosted services for Perceptive/Calyx medical imaging, IVR/IWR services, clinical trial management solutions (CTMS), and clinical study portals, which consisted of more than 750 servers with a 24/7/365 support model. Collaborated with Product Management, Software Engineering, Quality Assurance, Customer Service, interdepartmental stakeholders, and business leadership on continuous improvement / continuous development releases of proprietary software development releases. Directed projects and resources, providing guidance for important administrative initiatives during financial planning meetings. Presented in innumerable client & regulatory compliance audits presenting adherence to SOPs, SOX, GxP, GDPR (data privacy laws), and ISO 27001 compliance documentation.■ Spearheading Data Center Migration: Planned and executed data center migrations from Lowell, MA and Waltham, MA to Billerica, MA, yielding a $500k reduction in annual rental costs.■ Transforming Operations through ITIL v3 Framework Adoption: Built a Service Delivery and IT Service Management team of six split between Eastern and UK time zones to manage, proselytize, and support the organization’s adoption of this framework covering: Service Level Management; Incident Response Management; Change Management; Problem Management; Capacity Management; and Service Request fulfillment.
  • Parexel
    Senior Manager It
    Parexel Nov 2007 - Nov 2008
    Billerica, Massachusetts, United States
    Led the hosting infrastructure team with responsibility for the underlying infrastructure for the external-facing hosted services for Perceptive/Calyx medical imaging, IVR/IWR services, clinical trial management solutions (CTMS), and clinical study portals, which consisted of more than 500 servers with a 24/7/365 support model. In addition to infrastructure growth, increased resilience from 99.5% to 99.999% for critical IT systems, and realized $250k annual labor savings by designing and establishing the first data center in the APAC region in new Hyderabad, India office and transitioned a portion of the workforce as well. Planned over nine-month period and executed within four weeks.
  • Parexel
    Manager It
    Parexel Nov 2006 - Nov 2007
    Billerica, Massachusetts, United States
    Led the hosting infrastructure team overseeing the underlying infrastructure for the external-facing hosted services for Perceptive/Calyx medical imaging, IVR/IWR services, clinical trial management solutions (CTMS), and clinical study portals, which consisted of more than 300 servers with a 24/7/365 support model. Successfully executed the intentional annual failover of live production services to disaster recovery locations, providing undeniable evidence of successful failover procedures to both existing and prospective customers, as well as the FDA and other global regulatory institutions.
  • Parexel
    Senior System Engineer
    Parexel Nov 2004 - Nov 2006
    Billerica, Massachusetts, United States
  • Parexel
    System Engineer
    Parexel Sep 2002 - Nov 2004
    Billerica, Massachusetts, United States

Chuck Welch Education Details

Frequently Asked Questions about Chuck Welch

What company does Chuck Welch work for?

Chuck Welch works for Diné Development Corporation

What is Chuck Welch's role at the current company?

Chuck Welch's current role is Director IT Enterprise Solutions.

What schools did Chuck Welch attend?

Chuck Welch attended University Of New Hampshire, Umass Amherst.

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