• Follow instructions and assign course of action following scope of work, methods of procedures, and track via checklists.• Test operations of transmission components using testing tools.• Observe and report possible equipment defects and hazards.• Troubleshoot hardware issues and expand network coverage.• Understand and strictly adhere to safety and quality guidelines without deviation.• Perform other job-related duties as assigned.

• Installed and configured appropriate software and functions according to specifications.• Maintained logs of repairs and maintenance schedules.• Developed and maintained data centers and diagnosis of CPUs, hardware, docking stations, telephones, associated wiring for end-user in ways that optimize performance.• Ensured security and privacy of networks and computer systems.• Elected, uninstalled, installed, evaluated hardware and software setup for AV conferencing clients.• Organized and scheduled upgrades without deterring others from completing their work.• Determined the best solution based on the issues and details provided by customers.

• Contributed to the accuracy of technical product training, training materials.• Checked hardware which mainly included HDD, telephone, coax cable, modems, Ethernet cable to ensure the functionality• Engaged with engineers reproduce reported issues and resolve them.• Functioned safely for low voltage devices while adhering to all relevant health standards and protocols requiring the use of Personal Protective Equipment (PPE) in all environmental situations, high altitudes, and enclosed spaces.• Identify network equipment shortages and placed orders.